Shop Supervisor- Luton

Wenzels; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Shop Supervisor and be part of a vibrant team dedicated to delivering quality food and exceptional customer service. This role offers a unique opportunity to lead and inspire a team while ensuring the smooth operation of the shop. With a commitment to staff development and a range of perks including free meals and a generous holiday entitlement, this position is perfect for those looking to grow in the retail industry. If you have a passion for food and a knack for customer service, this could be the ideal role for you!

Benefits

Free meal provided every shift

50% off all other food

Company pension scheme

28 days holiday including bank holidays

Paid day off for your Birthday

Staff incentives and bonus schemes

Excellent training and career progression

Free employee benefit scheme

Wellbeing Centre access

24/7 employee assistance helpline

Qualifications

• Previous supervisory experience in a retail or customer service environment is essential.
• Experience in food production is a plus but not mandatory.

Responsibilities

• Assist the Shop Manager in day-to-day operations and supervise the team.
• Ensure high-quality customer service and maintain hygiene standards.

Skills

Customer Service

Team Leadership

Food Safety Standards

Cash Handling

Retail Management

Education

Experience in Retail or Customer Service

Job description

Wenzel’s the Bakers Shop Supervisor role:

To find out about Wenzel's please follow the link. You can also find us on Instagram, Facebook and Twitter.

ABOUT US

Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Hampshire and Surrey. We believe in delivering quality products at affordable prices and outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more retail shops. We are looking for exciting new talent with a passion for food and customer service to join our team as one of our Shop Supervisors.

What we offer:

• Free meal provided every shift and 50% off all other food.
• Enrolment to company pension scheme.
• Holiday entitlement of 28 days including bank holidays.
• Day off for your Birthday - paid day off in addition to your holiday entitlement.
• Staff incentives including competitions and bonus schemes.
• Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
• Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas, travel and lots more.
• A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support.

Pay & Hours:
We offer our Shop Supervisors a rate of £12.25 and a working week is 39 hours over 5 days a week, Monday to Sunday. Although our shops open early, and we do have set shifts within our Shops, we are open to discussing flexible working hours to accommodate your needs where we can.

Job Role:
As one of our Supervisors, you will have the chance to work alongside our hardworking team preparing fresh ingredients and producing sandwiches, baguettes and other food products in line with our Company standards, whilst providing excellent customer service and selling high quality fresh food. The successful candidate will be trained to Wenzel’s Company standards and be eligible for future progression.

A supervisor will be responsible for assisting the Shop Manager with the day-to-day running of the store and supervising the team, ensuring the growth of the business through increasing sales, controlling costs and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base.

KEY RESPONSIBILITIES

• Greet customers and create an inviting experience.
• Receive and check daily deliveries.
• Assist with the management of branch stock and produce.
• Maintain shop displays.
• Have excellent knowledge and understanding of products.
• Prepare food in line with the specification.
• Conduct food and produce quality control.
• Maintain the highest level of hygiene, cleanliness and food safety standards.
• Work efficiently within a team.
• Handle cash and operate the till.
• Open or close the shop when required.
• Run shifts at various times during the week.
• Drive sales and minimise wastage.
• Previous experience in a retail or customer service environment at supervisory level is required.
• Experience working in food production would be advantageous but not essential as full ongoing training will be provided.

Next Steps:
If you feel you are the right fit for Wenzel’s, please click “apply now” to be directed to our recruitment portal. From there please follow the steps as required.

Wenzel’s the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

REF: WENMGT