Shop Supervisor - Castleford Furniture Shop

The Prince of Wales; Castleford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional charity organization in Castleford seeks a motivated Shop Supervisor to support the Shop Manager and lead a team of volunteers. You will oversee day-to-day operations, drive sales, and ensure excellent customer service. This role involves handling donated items and maintaining high merchandising standards. Ideal candidates have retail supervisory experience and a passion for customer service. The organization offers a supportive environment with training and development opportunities.

Benefits

27 days annual leave plus bank holidays

Enhanced sick pay

Contributory pension scheme

Employee Assistance Programme

Discounted on-site meals

Discounted local gym memberships

Ongoing training opportunities

Annual salary review

Qualifications

• Proven retail experience, preferably in a supervisory role.
• Excellent customer service and communication skills.
• Ability to organise and work towards sales targets.

Responsibilities

• Support the Shop Manager in daily operations.
• Drive sales and deliver outstanding customer service.
• Lead and support a team of volunteers.

Skills

Retail experience

Customer service skills

Team leadership

Organisational skills

Communication skills

Job description

As Shop Supervisor, you'll support the Shop Manager in running the day-to-day operations of the Castleford Furniture shop. You'll be key in driving sales, delivering excellent customer service, and leading a team of dedicated volunteers. When deputising for the Shop Manager, you'll confidently take charge to ensure the shop runs smoothly and profitably. Due to the nature of donated stock, the role involves regular manual handling, including lifting, moving and positioning donated furniture and other heavy items. You will work safely and in line with manual handling guidance, using equipment and team support where appropriate.

Are you a retail professional with a passion for customer service and a heart for charity? We are looking for a motivated and community-focused Shop Supervisor to help lead the team at our Castleford Furniture shop.

Responsibilities

• Have retail experience, ideally in a supervisory role
• Have excellent customer service and communication skills
• Be able to organise, prioritise and work to sales targets
• Process donated stock efficiently and maintain high merchandising standards
• Be flexible, positive and have a proactive approach to team leadership
• Recruit, train and support volunteers

About the Hospice

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

Team Culture

In our most recent staff survey:

• All of our staff felt they make a real difference and are proud to work for the Hospice
• 97% of employees said they enjoy working with our team

Benefits

You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on-site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review