Shop Manager (Winchester)

LLOYD'S REGISTER INTERNATIONAL; Winchester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Oxfam Shop in Winchester seeks a Shop Manager to lead a team, manage day-to-day shop operations, and drive sales while embracing volunteers. The role emphasises leadership, customer service, and efficient retail processes in a community-focused charity setting.

The position is open-ended and on-site, offering 37.5 hours per week with a salary of £28,252 per annum. Candidates should be able to work with volunteers and uphold Oxfam’s values at all times.

Qualifications

• Significant leadership qualities and experience.
• Ability to build, retain and develop a team.
• Strong drive to achieve results through others.
• Excellent communication skills.

Responsibilities

• Lead and develop shop team to deliver great customer service.
• Manage daily shop operations and ensure safety and compliance.
• Oversee merchandising and stock management to maximise sales.
• Collaborate with volunteers and staff to drive fundraising goals.

Skills

Leadership experience

Team building

Delegation

Communication skills

Time management

Resilience

Motivation and enthusiasm

Job description

• Location: Oxfam Shop - Winchester
• Workplace Type: On-site
• Hours: 37.5 hours per weel
• Salary: £28,252 per annum
• Job Family: Retail
• Division: Retail (Engagement)
• Grade: Shop Manager 4
• Job Type: Open ended
• Closing Date: 16 September 2026
• Country: United Kingdom

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 21organisations working togetherwith partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

To work with others to overcome poverty and suffering

To make as much money as possible to overcome poverty and suffering

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do.They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.

The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.

Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

• Significant leadership qualities and experience. (E)
• Ability to build, retain and develop a team. (E)
• Strong drive to achieve results through others. (E)
• Ability to delegate, coach and listen. (E)
• Enjoys working with people and has a friendly and approachable manner. (E)
• Ability to manage time under conflicting priorities. (E)
• Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
• Excellent communication skills.(E)
• Ability to motivate self and others. (E)
• High level of motivation, enthusiasm and a sense of fun. (E)
• Open and adaptable to change and able to support others through it. (E)
• Commercial awareness and judgement. (D)
• Ability to establish and maintain successful retail processes and merchandising. (E)
• Ability to understand and interpret basic financial reports. (D)
• IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
• Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E)
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

153 High Street, Winchester, United Kingdom, SO23 9AY