Shop Manager - Southampton

LQQM US COMPANY; Southampton; On-site; GBP 27,000; Full time

Job summary

An established charity is seeking a passionate Shop Manager to lead a supportive team in Southampton. This role involves managing both employees and volunteers, ensuring excellent customer service, and maximizing store profits. You will leverage your retail administration and management skills to create a welcoming environment while promoting the mission of supporting individuals affected by Epidermolysis Bullosa. Join a team dedicated to making a difference and enjoy a competitive salary along with various benefits, including training opportunities and employee discounts. Don't miss this chance to contribute to a meaningful cause!

Benefits

Auto enrolment Pension with DEBRA contribution

Life Assurance Scheme

Employee Assistance Program

Access to trained Mental Health First Aiders

Discounted DEBRA Holiday Homes

Employee Discounts Platform

Generous Training Budget

Annual Leave 20 days plus Bank Holiday

Increased Holiday Entitlement

Opportunities for Apprenticeships and Internships

Qualifications

• Motivated and enthusiastic with strong customer service skills.
• Experience in retail administration and management is essential.

Responsibilities

• Recruit and manage both paid employees and volunteers effectively.
• Ensure high standards of customer service and maximize store profits.
• Use visual merchandising to promote commercial success.

Skills

Customer Service

Retail Administration

Management Skills

Ability to Work Under Pressure

Job description

Are you a motivated and passionate individual looking to make a difference?

DEBRA is recruiting for a friendly, approachable, and customer-orientated Shop Manager to join our friendly, supportive team including volunteers based at our store in Southampton.

Our Shop Manager will join us on a Full Time, permanent basis working on a fixed term temporary 6 month contract of 35 hours per week, earning a salary of £26,954.20 per annum.

About DEBRA
We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

What we are looking for in our Retail Shop Manager:

You will be motivated and enthusiastic, with good customer service, retail administration and management skills as well as the ability to work well under pressure to meet targets and to help and support the efficient running of our store in Southampton.

Your Key Responsibilities in the role of Retail Shop Manager:

• Effectively recruit, maintain, and manage both paid employees and volunteers
• Ensure a standard of excellence is maintained, in terms of customer service
• Maximising profits to increase overall contribution of the store
• Using online platforms to generate sales within store
• Use visual merchandising talents to ensure the store is presented well and promoting commercial success
• Generate quality donated goods to achieve processing targets to maintain shop density levels

Why work for us here at DEBRA!
Mission, Vision & Values
Our mission is a world where no one suffers with Epidermolysis Bullosa.
Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB.

Our values are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work.

We offer a competitive salary, along with rewards & benefits which include:

• Auto enrolment Pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Program which offers 24/7 access for staff and their families
• Access to trained Mental Health First Aiders
• Discounted DEBRA Holiday Homes
• Employee Discounts Platform – includes Gym membership, Cinema, Holiday, various high street retailers, pluxee cashback card, eVoucher and much more.
• Generous Training Budget, DEBRA has a learning culture and supports and encourages Employee Voice.
• Annual Leave 20 days plus Bank Holiday (pro rata for part time employees)
• Increased Holiday Entitlement and Long Service Awards
• Exclusive Staff Discount
• Opportunities for Apprenticeships and Internships

Please note: DEBRA takes its safeguarding responsibilities seriously, and all positions within our organisation require a DBS check and two satisfactory references. We are committed to working towards our Equality, Diversity and Inclusion strategy in all areas of our work including recruitment. Please advise if you need any reasonable adjustments during our recruitment or interview process.

If you are enthusiastic about the contribution you could make and would like to join our team as our Shop Manager, then please click ‘apply' today – don't miss out, we'd love to hear from you!