Shop Manager, Eastleigh

Naomi House & Jacksplace; Eastleigh; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established charity organization is seeking a dedicated Shop Manager for its Eastleigh store. This pivotal role involves overseeing daily operations, managing volunteers, and ensuring a positive customer experience. With a focus on increasing income to support local children and families, the Shop Manager will play a crucial role in community engagement. The position offers a competitive salary, generous holiday entitlement, and the chance to work in a supportive environment where every contribution matters. If you are passionate about making a difference and have strong leadership skills, this opportunity is perfect for you.

Benefits

24 Days Holiday

Group Pension Scheme

Life Assurance

Qualifications

• Strong interpersonal skills and compassionate nature required.
• Experience in retail management is beneficial.

Responsibilities

• Provide training and coaching to volunteers.
• Ensure compliance with Health & Safety legislation.
• Manage stock sourcing and pricing.

Skills

Interpersonal Skills

Customer Service

Team Leadership

Education

High School Diploma

Job description

Shop Manager, Eastleigh

Application Deadline: 1 May 2025

Department: Retail

Employment Type: Permanent - Full Time

Location: Eastleigh

Reporting To: Rob Gordon

Compensation: £13.27 / hour

Description

Our charity shops provide a great source of income to enable us to provide care for local children and their families. We are looking for a Shop Manager for our Eastleigh store to help run our shop and raise our profile in the area.

Doing all you can to increase income to support the work of the Trust, your responsibilities will include meeting and greeting customers, merchandising, pricing, stock sorting and rotation, banking and staff planning. All our shops aim to offer a pleasant customer experience with a good old-fashioned bargain to boot and we expect our Shop Managers to reflect this in their approach to work.

Working alongside volunteers, it is essential that you have strong interpersonal skills and a compassionate nature.

Key Responsibilities

• To provide day-to-day direction, training and coaching of the volunteers, ensuring that tasks are properly delegated in accordance with their experience and abilities.
• To produce a weekly work rota ensuring that the shop is fully staffed during opening hours, arranging cover for holidays and sickness.
• To ensure that adequate donated stock, appropriate to the business, is sourced and priced accordingly.
• To ensure financial controls are adhered to including the till reconciliation, daily banking of takings and weekly reporting of sales to the Finance Manager at Naomi House
• To ensure that the shop premises comply with Health & Safety legislation for staff and customers.

More about this role:

Benefits include a competitive salary, 24 days holiday, group pension scheme, life assurance and the opportunity to work in an organisation where every job matters!

We are looking for someone to work either full time, 5 days per week - Tuesday - Saturday (35 hours).

Salary: £13.27 per hour

To apply:

You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.

The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.

Should you require any adjustments, or if you would like to speak to someone before applying, then please contact Clare Froud, People Advisor on 01962 763713.

We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.

Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.