Shop Manager

Michael Kors; Southampton; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Clothing allotment

Job summary

Capri Holdings Limited in Southampton is seeking a Shop Manager for John Lewis Southampton to lead a dynamic host store team and deliver outstanding in-store and virtual customer experiences.

You’ll inspire, coach and onboard staff, manage KPIs, and collaborate with district teams to drive sales and maintain brand standards.

The role offers clothing allotment and a competitive package, with a strong emphasis on inclusive leadership and excellence in service.

Qualifications

• Proven experience in retail and team leadership within a dynamic environment.
• Comfort with technology and ability to use digital tools to enhance customer experience.
• Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude.
• Strong organizational and interpersonal skills, with attention to detail.
• Proficiency in retail metrics, KPIs, and Microsoft Office.
• Effective communication skills in English

Responsibilities

• Inspire and coach the host store team to high performance.
• Onboard and develop new team members with effective training.
• Lead on selling floor with strong sales leadership.
• Collaborate with DM and wholesale marketing on opportunities.
• Maintain shop-in-shop and stockroom; visual merchandising.
• Ensure customer experiences are inclusive and high quality.

Skills

Retail leadership

Customer service

English communication

Microsoft Office

Digital tools in retail

Job description

Shop Manager - John Lewis Southampton

Who You Are

You’re a results-oriented retail professional who thrives in a dynamic environment. As Shop Manager, you lead by example—supporting your team to deliver exceptional customer experiences both in-store and virtually. You approach challenges with adaptability, enthusiasm, and a solution-focused mindset, fostering a culture where everyone feels valued and empowered to succeed.

What You’ll Do

People

Inspire, coach, and support the host store team to build a culture of accountability and high performance.

Assist in onboarding and developing new team members, ensuring inclusive and effective training.

Provide constructive feedback to help team members grow and succeed.

Uphold brand standards for presentation and professionalism in a respectful and inclusive manner.

Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture.

• Meet and exceed Shop in Shop sales goals holding self and the team accountable for the results.
• Analyze reports and develop action plans to ensure expectations are met or exceeded.
• Track and communicate business results and opportunities, driving sales and product knowledge.
• Ensure sales and unit goals and all relevant KPIs are in place for MK Ambassadors and communicated effectively.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
• Identify and communicate product and inventory needs in a timely manner.
• Educate retail partner sales associates on Michael Kors' selling experience.
• Manage and conduct weekly/monthly business overview and seasonal product training with retail partners’ sales manager, selling specialist and associates.

Service

• Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust.
• Support consistent client communication using all available tools and channels.
• Manage the client database to identify opportunities for engagement and growth.
• Maintain a visible presence and model elevated service standards.
• Empower team members to resolve customer concerns with empathy and autonomy.

Operations

• Ensure the shop-in-shop and stockroom are well-maintained, organized, and accessible.
• Partner with retail teams to keep visual graphics current and impactful.
• Oversee timely processing of deliveries and stock placement.
• Maintain open communication with corporate, regional, and district teams.
• Collaborate on visual merchandising strategies and ensure consistent execution.
• Use company communication platforms effectively and follow through on required actions.

You’ll Need to Have

• Proven experience in retail and team leadership within a dynamic environment
• Comfort with technology and ability to use digital tools to enhance customer experience
• Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude
• Strong organizational and interpersonal skills, with attention to detail
• Proficiency in retail metrics, KPIs, and Microsoft Office
• Effective communication skills in English

What We Offer

• Competitive compensation package
• Clothing allotment

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.