Shop Manager

Greggs plc; Sandgate; On-site; GBP 36,000 - 43,000; Full time

Job summary

Greggs is looking for a Shop Manager to lead and motivate a team at their store in Kent. This role involves delivering exceptional customer service and maintaining high standards in a fast-paced environment. Enjoy a variety of benefits including salary share plans and paid breaks, while playing a key role in an inclusive company culture.

Benefits

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

10% profit share

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Employee assistance app and helpline

Long service awards

Qualifications

• Proven experience as a Supervisor or Line Manager.
• Experience in a food-on-the-go environment or retail.
• Ability to foster an inclusive culture.

Responsibilities

• Lead the team to deliver excellent customer service.
• Manage operational standards and food preparation.
• Recruit, train, and develop team members.

Skills

Customer Service

Team Leadership

Operations Management

Job description

Please Note: The application deadline for this vacancy has now passed.

About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You will be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on wage controls, waste controls, and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service, and have worked in a food-on-the-go environment or retail, this could be the role for you.

You'll also be supportive of an inclusive culture - recognizing and valuing that difference is good.

If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognizing and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.

• Salary £36,909 plus Additional Commission subject to eligibility.
• Frequency Annual
• Job Reference greggs/TP/4701/44949
• Contract Type Permanent
• Contract Details Shift pattern and availability can be discussed at interview
• Closing Date 19 June, 2025
• Job Category Retail
• Business Unit Retail
• Location 67 Sandgate Road, Folkestone, Kent, United Kingdom