Shop Manager

TN United Kingdom; North Berwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Shop Manager, where you will lead a dynamic team to provide exceptional service across various channels. This role offers the chance to engage directly with customers, ensuring their shopping experience is top-notch. With a strong emphasis on team development and an inclusive culture, you will play a crucial role in driving performance and maintaining high standards in a vibrant environment. Enjoy competitive pay, generous discounts, and a range of benefits that support your well-being and career growth. If you are passionate about customer service and team leadership, this is the perfect opportunity for you.

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Employee assistance app and helpline

Long service awards

Qualifications

• Proven track record as a Supervisor or Line Manager in retail.
• Experience in delivering excellent customer service.

Responsibilities

• Lead the team to deliver amazing results and maintain shop standards.
• Drive high performance through recruitment and training.
• Ensure the shop is clean, well-stocked, and welcoming.

Skills

Customer Service

Team Leadership

Food Preparation

Retail Experience

Education

Experience in Retail Management

Job description

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About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or online. While no two days will be the same, during a typical day at work you can expect to:

1. Lead the team to deliver amazing results and maintain the excellent standards of the shop
2. Drive high performance through recruitment, training, development, and colleague engagement
3. Keep a close eye on wage controls, waste controls, and customer service standards
4. Roll your sleeves up and get involved in food preparation and serving customers
5. Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service, and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You'll also be supportive of an inclusive culture - recognizing and valuing that difference is good. If you’ve previously used your skill set to develop a team and have been supportive of an inclusive culture, recognizing and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: [link].