Shop Manager

MOMOSH LTD; Colchester; On-site; GBP 31,000 - 39,000; Full time

Job summary

A leading convenience store is seeking a Shop Manager to oversee daily operations, manage staff, and ensure exceptional customer service. The ideal candidate will possess strong leadership skills and retail management experience, aiming to maximize profitability while maintaining a high standard of service.

Benefits

Health insurance

Career advancement opportunities

Employee discounts

Qualifications

• Proven experience in a retail management role, preferably in a convenience store.
• Strong leadership and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Oversee daily operations and staff management for the store.
• Monitor inventory levels and maintain merchandising standards.
• Lead customer service initiatives and address inquiries professionally.

Skills

Leadership

Interpersonal skills

Communication

Inventory management

Basic accounting principles

Retail software knowledge

Job description

As a Shop Manager for our convenience store, the successful candidate will be responsible for overseeing daily operations, ensuring exceptional customer service, managing staff, and maximising profitability. The person will play a crucial role in maintaining a well-organised, efficient, and customer centric environment.. . **Responsibilities:**. . Team Management:. - Recruit, train, and supervise store staff.. - Create staff schedules, manage shifts, and delegate tasks effectively.. - Conduct regular performance evaluations and provide constructive feedback.. - Foster a positive work environment that encourages teamwork and high-quality customer service.. . . Operational Excellence:. - Ensure smooth day-to-day operations, including opening and closing procedures.. - Monitor inventory levels and place orders as necessary to maintain stock.. - Oversee merchandising, ensuring products are well-displayed and stocked appropriately.. - Maintain cleanliness and organization throughout the store.. . . Customer Service:. - Lead by example in delivering exceptional customer service.. - Address customer inquiries, concerns, and complaints promptly and professionally.. - Implement strategies to enhance the overall customer experience.. . . Financial Management:. - Monitor sales and expenses to meet and exceed store targets.. - Implement cost-control measures while maximizing profitability.. - Handle cash management, including deposits and reconciliation.. . . Compliance and Safety:. - Ensure the store complies with all safety, health, and sanitation regulations.. - Adhere to company policies, procedures, and guidelines.. - Conduct regular audits to maintain compliance standards.. . . **Requirements:**. - Proven experience in a retail management role, preferably in a convenience store environment.. - Strong leadership and interpersonal skills.. - Excellent communication abilities.. - Proficiency in inventory management and basic accounting principles.. - Knowledge of retail software and point-of-sale (POS) systems.. - Ability to work flexible hours, including evenings, weekends, and holidays.. . . **Benefits:**. - Competitive salary based on experience.. - Health insurance and other benefits.. - Opportunities for career advancement.. - Employee discounts and perks.

Experience: Required
Employment: Full-time
Salary: £31,000 – £39,000 yearly

About MOMOSH LTD:

Retail sale in non-specialised stores with food, beverages or tobacco predominating.