Shop Manager

Chibism; Colchester; On-site; GBP 31,000 - 39,000; Full time

Job summary

A leading retail company in Colchester is seeking a Shop Manager to oversee daily operations and manage staff at their convenience store. The successful candidate will ensure exceptional customer service, maintain inventory, and drive profitability while adhering to safety regulations. This full-time position offers a competitive salary and opportunities for career advancement.

Benefits

Health insurance

Employee discounts

Opportunities for career advancement

Qualifications

• Proven experience in retail management required.
• Strong leadership and interpersonal skills needed.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage staff, including recruiting and training.
• Ensure smooth daily operations and customer service.
• Monitor sales, expenses, and compliance with regulations.

Skills

Leadership

Communication

Interpersonal Skills

Inventory Management

Customer Service

Tools

Retail Software

Point-of-Sale (POS) Systems

Job description

As a Shop Manager for our convenience store, the successful candidate will be responsible for overseeing daily operations, ensuring exceptional customer service, managing staff, and maximising profitability. The person will play a crucial role in maintaining a well-organised, efficient, and customer-. centric environment.. . **Responsibilities:**. . Team Management:. - Recruit, train, and supervise store staff.. - Create staff schedules, manage shifts, and delegate tasks effectively.. - Conduct regular performance evaluations and provide constructive feedback.. - Foster a positive work environment that encourages teamwork and high-quality customer service.. . . Operational Excellence:. - Ensure smooth day-to-day operations, including opening and closing procedures.. - Monitor inventory levels and place orders as necessary to maintain stock.. - Oversee merchandising, ensuring products are well-displayed and stocked appropriately.. - Maintain cleanliness and organization throughout the store.. . . Customer Service:. - Lead by example in delivering exceptional customer service.. - Address customer inquiries, concerns, and complaints promptly and professionally.. - Implement strategies to enhance the overall customer experience.. . . Financial Management:. - Monitor sales and expenses to meet and exceed store targets.. - Implement cost-control measures while maximizing profitability.. - Handle cash management, including deposits and reconciliation.. . . Compliance and Safety:. - Ensure the store complies with all safety, health, and sanitation regulations.. - Adhere to company policies, procedures, and guidelines.. - Conduct regular audits to maintain compliance standards.. . . **Requirements:**. - Proven experience in a retail management role, preferably in a convenience store environment.. - Strong leadership and interpersonal skills.. - Excellent communication abilities.. - Proficiency in inventory management and basic accounting principles.. - Knowledge of retail software and point-of-sale (POS) systems.. - Ability to work flexible hours, including evenings, weekends, and holidays.. . **Benefits:**. - Competitive salary based on experience.. - Health insurance and other benefits.. - Opportunities for career advancement.. - Employee discounts and perks.

Experience: Required
Employment: Full-time
Salary: £31,000 – £39,000 yearly

About Chibism:

Chibism is a retail company in Colchester, offering a range of food, beverages, and tobacco products. We focus on great value, excellent service, and a friendly shopping experience for our local community.