Shop Manager

LLOYD'S REGISTER INTERNATIONAL; Bury St Edmunds; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

36 days annual leave

Employer pension

Healthcare support

Wellbeing program (Headspace)

Life assurance

Parental leave

Staff discounts (25% in charity shops)

Job summary

Woodgreen in Bury St Edmunds is seeking a Shop Manager to lead the charity shop team, maximise sales and ensure excellent customer service in a seven-day operation.

You will drive stock sourcing and presentation, manage volunteers and uphold policy compliance while delivering the shop's revenue targets to support pets and their people.

Qualifications

• Proven experience in retail management and leading a team.
• Strong customer service and sales focus.
• Ability to analyse sales data and KPIs to hit targets.

Responsibilities

• Ensure maximum stock availability through generation, sourcing and processing of high quality stock.
• Maintain high standards of shop presentation, merchandising, visual layout, back of house operations and customer service.
• Recruit, train, motivate, manage and support a loyal and engaged team of volunteers.
• Ensure all financial, cash handling, health and safety and security policies are adhered to.
• Manage and train the Assistant Shop Manager to deputise in your absence.
• Be a brand ambassador for Woodgreen to raise awareness and engagement in the local community.

Skills

Team leadership

Sales targets

Customer service

Stock management

Merchandising

Cash handling

Job description

Shop Manager - Bury St Edmunds 1822

Vacancy Type

Permanent/Full Time

Location

Bury St Edmunds

Application Deadline

Sunday, September 20, 2026

Job Profile

Job Profile document

Job Summary

Would you like to support Woodgreen in achieving its goal of helping people and their pets?

Do you enjoy working in a busy fast paced environment to maximise sales through high standards of customer service?

Joining Woodgreen as part of our dynamic Retail team you will help to raise funds to enable our organisation to support every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners. You will be coming into the organisation at an exciting time, – did we mention we’re proud to be the set for the award-winning Channel 4 show 'The Dog House'?

Our Bury St Edmunds charity shop stocks a wide range of womenswear, menswear, children’s wear, accessories, homeware, electrical goods, books and more. In this community supported store, located directly opposite Moyse’s Hall Museum, our successful candidate will create an engaged and driven team as they continue to strive for excellence and maximise sales and net contribution in the shop. With a knowledge and understanding of how to reach and exceed your sales targets their commercial flair will enable them to analyse sales data and KPI’s in order to achieve the shops key targets to maximise revenue and income for our charity. This is a great opportunity to play a vital role in raising the funds to help us to continue to support pets and their people by building and working in an inclusive environment alongside a great team of volunteers.

Working with pre-loved donated goods you will be responsible for the day-to-day management of our shop with your primary responsibility being to ensure that it runs smoothly across all seven days of the week. You will lead your team to success and maximise shop profit and achieve agreed sales targets by;

• Ensuring maximum stock availability through the effective generation, sourcing and processing of high quality stock.
• Maintaining continual high standards of shop presentation, shop and window merchandising, visual layout, back of house operations and customer service.
• Recruit, train, motivate, manage and support the creation and development of a loyal and engaged team of volunteers.
• Ensuring that all financial, cash handling, health and safety and security policies and procedures are adhered to.
• Managing and training your Assistant Shop Manager to be able to effectively deputise for you in your absence.
• Being a brand ambassador for Woodgreen to work with the local community to raise awareness and engagement for our cause.

If you have a personable, hands-on commitment to achieving the highest retail standards and are driven, focussed and confident working with people from different backgrounds we would love to hear from you!

This is a full time, permanent position with a salary of £27,300 per annum. A flexible approach to working will be required as the shop is open seven days per week.

This competitive salary will be complemented by;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Due to the nature of this role there will be an element of manual handling and physical activity involved. You may also be required to work alone from time to time. For this reason we are unable to accept applications from anyone under the age of 18.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Interviews may commence prior to the closing date.

Please note that this role is subject to a range of pre-employment checks to include a DBS check. You will also need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment