Shop Manager

Bravissimo; Bromley; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Up to 25 days holiday

Opportunity to buy up to 5 additional

Access to free and confidential 24/7

50% discount on full priced items for

Healthcare Cash Plan for you and up to

Employer pension contributions up to 6

Life Assurance

Great training and learning resources

Long service awards after 5 years’

Access to discounts at many retailers

Job summary

Bravissimo is opening a brand-new shop in Bromley and seeks an enthusiastic, hands-on Shop Manager. This full-time, permanent role starts with training at one of our London shops and offers a base salary around 30k.

You will build a high‑performing team, shape the customer experience, and lead by example to bring the Bravissimo experience to life from day one. You will be responsible for the shop’s commercial success and for developing your team’s potential, with a strong emphasis on planning,

Qualifications

• Previous retail management experience is essential.
• Experience in lingerie sector not required.
• Excellent communication and customer‑facing skills.

Responsibilities

• Set up the new shop and lead the team to deliver Bravissimo personal service.
• Drive commercial results and develop the shop team to reach full potential.
• Plan and organise operations to ensure smooth daily running and a standout customer experience.

Skills

Organised

Communication skills

Customer focus

Team leadership

Job description

Exciting Opportunity: Shop Manager for Our Brand-New Shop in Bromley!

Full time, permanent contract (training and initial base location will be at one of our London shops)

Salary C. 30k

We’re opening the doors to a brand-new shop, and we’re looking for an enthusiastic, motivated, and hands‑on Shop Manager to lead the way. This is a unique opportunity to build something from the ground up, shaping the customer experience, developing a motivated and engaged team, and bringing our purpose to life from day one. If you’re a natural leader with a passion for delivering an amazing customer experience we want to hear from you!

About Bravissimo

Part of Wacoal Europe Group, Bravissimo is an award‑winning, multi‑channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day.

We currently have 25 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice.

We are on an exciting journey of growth and are loving every minute of it!

Bravissimo Benefits

• Up to 25 days holiday
• The opportunity to buy up to 5 additional days holiday each year
• Access to free and confidential 24/7 employee support from Retail Trust
• 50% discount on full priced items for you, your family & friends, up to a limit
• Healthcare Cash Plan for you and up to 4 children through Medicash
• Employer pension contributions up to 6%
• Life Assurance
• Great training and learning resources
• Long service awards after 5 years’ service
• Access to new and upcoming products, with the opportunity to provide feedback
• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash

About the Job

The Shop Manager’s role is about setting your shop and your team up for success, creating an environment where each customer receives the exceptionally high level of service that lies at the heart of the Bravissimo experience and they leave the shop feeling amazing.

You will take full responsibility for the success of the shop, both the commercial results and the leadership and motivation of your team to perform and develop to their full potential.

Your ability to plan appropriately and attention to detail will ensure the smooth running of the shop, whilst your initiative and commercial acumen will deliver further improvements to ensure that both customers and your team receive the Bravissimo experience.

About You

We are looking for a well organised, experienced manager – a self‑starting individual with excellent communication skills and a customer focused approach.

You will be a role model leading, inspiring and developing your team to its full potential. Full of passion and initiative, you should embrace change and continually strive for excellence, be proactive and plan ahead. You will apply a positive mind-set to every situation, willingly tackle difficult situations and readily confront issues, turning difficult situations into positive, effective results.

Previous retail management experience is essential but experience in the lingerie sector is not required.

Please note, due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.