Shop Manager

Greggs plc; Barnsley; On-site; GBP 34,000 - 40,000; Full time

Job summary

Join a leading company as a Shop Manager, where you'll lead a team to deliver exceptional service in a fast-paced retail environment. You'll be responsible for team performance, customer satisfaction, and maintaining high standards in the shop. Enjoy a range of benefits including discounts, paid breaks, and a supportive work culture. If you have experience in customer service and team development, this role offers a great opportunity for your career progression.

Benefits

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Qualifications

• Track record as a Supervisor or Line Manager in retail or food-on-the-go.
• Experience delivering excellent customer service.

Responsibilities

• Lead the team to deliver excellent results and maintain high standards.
• Monitor wage and waste controls, ensuring customer service standards.
• Get involved in food preparation and serving customers.

Skills

Customer Service

Team Leadership

Food Preparation

Job description

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You will be responsible for ensuring customers have a brilliant experience when shopping with us—whether they order in-store or online.

While no two days will be the same, during a typical day at work you can expect to:

1. Lead the team to deliver excellent results and maintain high standards of the shop
2. Drive high performance through recruitment, training, development, and colleague engagement
3. Monitor wage controls, waste controls, and customer service standards
4. Get involved in food preparation and serving customers
5. Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to help you recharge
• Sharing 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones
• Savings and discounts for everyday shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, with extensive experience delivering excellent customer service, especially in a food-on-the-go or retail environment, this could be the role for you.

You should also support an inclusive culture—valuing and recognizing that diversity is beneficial.

If you've previously used your skills to develop a team and support an inclusive environment, you'll fit right in. Apply now and prepare for the next exciting step in your career!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone's welcome at Greggs, regardless of background, preferences, or beliefs. We want all our colleagues to feel welcome and authentic at work. Learn more about us here: Greggs Careers | About Greggs.

• Salary £34,709 plus additional commission (subject to eligibility)
• Frequency Annual
• Job Reference greggs/TP/5409/43650
• Contract Type Permanent
• Contract Details Shift patterns and availability can be discussed at interview
• Closing Date 24 June 2025
• Job Category Retail
• Business Unit Retail
• Location 3 Peel Square, Barnsley, United Kingdom