Shop Maintenance Resource Planner

Greggs; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the food and beverage sector is seeking an entry-level Shop Maintenance Resource Planner to join their Newcastle team. This full-time position offers a variety of responsibilities including planning maintenance activities, liaising with contractors, and ensuring excellent service delivery. With a focus on teamwork, flexibility, and personal development, Greggs promotes a supportive work environment with numerous employee benefits.

Benefits

21 days annual leave plus bank holidays

Colleague discount of up to 50%

Free hot drinks during shifts

Profit sharing scheme

Share save schemes for employees

Career progression opportunities

Employee Assistance Programme for support

Digital gift card discounts and cashback offers

Community engagement and environmental initiatives

Internal colleague support networks

Qualifications

• Excellent organisational, interpersonal, and communication skills.
• Computer literate with Excel and Word at intermediate level.
• Flexibility with shift patterns and willingness to learn.

Responsibilities

• Plan and manage engineer’s workloads using the Aeromark system.
• Liaise with contractors and ensure jobs are processed as per service agreements.
• Administer SAP systems for order placement and purchasing tasks.

Skills

Organisational skills

Interpersonal skills

Communication skills

Computer literacy

Results driven

Job description

Greggs Newcastle Upon Tyne, England, United Kingdom

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Greggs Newcastle Upon Tyne, England, United Kingdom

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This range is provided by Greggs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We have a fantastic opportunity to join the Shop Maintenance team at Greggs.

We can offer you:

• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• This is a full-time role (35 hours per week) working 5 out of 7 days with rotating shifts between the hours of 6.30 am and 6.30 pm including bank holidays.
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Innovate House, Newcastle upon Tyne, NE12 8EW

What you'll do

As a Shop Maintenance Resource Planner you’ll:

• Use the Aeromark mobile workforce management system to plan Engineer’s workloads effectively for both reactive and planned maintenance activities
• Ensure that all calls are planned, logged and processed in line with agreed service level agreements
• Ensure that jobs are escalated in line with agreed procedures
• Liaise with 3rd party contractors, Engineers and in house customers
• Forward and chase jobs to contractors through to completion
• Liaise with our retail teams to ensure they receive a great service in line with our agreed service level agreements
• Place orders through SAP ordering system
• Raise and receipt purchase orders in line with current accounts system
• Carry out essential admin tasks in line with business needs

About you

You will fit right into this role if you can demonstrate:

• Excellent organisational skills
• Good interpersonal skills
• Good written and verbal communication skills
• Computer literate – intermediate level minimum –Excel and word essential
• You are results driven
• Previous experience in a similar role (desirable)
• Previous experience of team working
• A professional telephone manner with the ability to communicate at all levels
• Flexibility to changeable shift patterns
• A willingness to learn and develop within a great team!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Food and Beverage Services

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