Shop Assistant

Apex Hotels; Dunblane; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

29 days holiday

Training from day one

Employee events

Gym & pools access

Referral bonus

Job summary

Apex Hotels in Dunblane is seeking a Food & Beverage Assistant to join the Guest Services team. You will learn a structured 12-week program, gain skills in guest service, upselling, and stock control, and enjoy a supportive environment with great benefits.

The role offers a friendly team, opportunities to develop, and a focus on security, presentation and loss prevention while delivering a welcoming guest experience.

Qualifications

• Structured 12 week learning journey to become a great Food & Beverage Assistant.
• Friendly, approachable and confident when engaging with guests.
• Commercial awareness and ability to recommend products appropriately.
• Accuracy in payment handling, stock counting, ordering and record keeping.
• Reliable, punctual and able to work independently within agreed procedures.
• Strong attention to security, presentation and loss prevention.
• Clear communication and willingness to work collaboratively with reception, duty management and finance colleagues.

Responsibilities

• Operate the retail unit safely, securely and efficiently while delivering a heartfelt welcome to all guests.
• Knowledge of all items in stock to upsell and converse with guests.
• Presentation and attractive merchandising following planograms.
• Follow opening, closing and cleaning checklists; complete daily stock takes.
• Manage stock deliveries and security of stock; coordinate with Front Office to order replacements.

Skills

Friendly

Approachable

Confident

Commercial awareness

Payment handling

Stock counting

Record keeping

Reliable

Job description

Salary: £12.85 per hour plus excellent benefits company and Perks

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Food & Beverage Assistant in Dunblane. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
• Contributions to a pension plan.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Role Overview:

To

operate

the retail unit safely,

securely

and efficiently while delivering a

heartfelt welcome to all our guests

. The Shop Attendant

is responsible for

control

and compliance activities in line with the Retail Unit Operating Manual and applicable

C

Joining the dedicated Guest Services department, you will:

Guest Service and Sales

, adapting service approach to the individual needs of all guests,

promoting products through positive, non-pressured sales

Knowledge of all

items in stock to allow for effective upselling and conversation with guests

presentation

and attractive merchandising of the retail unit, following the planograms to ensure that all products are displayed correctly

Follow opening, closing and cleaning checklists

Completion of daily

stock takes

.

Responsible for security of the stock during and at end of shift, minimising risk of loss

Daily

Stock control, including ascertaining stock ordering needs, and working with the

Fr

ont

O

ffice manager to order replacement stock

in a timely manner

Management of all

physical deliveries, storing all goods appropriately

Follow all compliance

policies and procedures, including alcohol sales

Follow all applicable

C

ompany policies, operating procedures, health and

safety

requirements and instructions from

line manager

required

, returns and complaints to line manager.

About you

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Food and Beverage Assistant. With this in mind, we are looking for a Food and Beverage Assistant who:

Friendly,

approachable

and confident when engaging with guests

Commercial awareness and the ability to recommend products appropriately

Accuracy in payment handling, stock counting,

ordering

and record keeping

Reliable,

punctual

and able to work independently within agreed procedures

Strong attention to security,

presentation

and loss prevention

• provides excellent attention to detail

Clear communication and willingness to work collaboratively with reception, duty

management

and finance colleagues.

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

£13.27 per hour plus excellent benefits company and Perks

Competitive salary plus excellent company benefits & perks