Shipping Associate

hcmportal; Greater London; On-site; GBP 23,000 - 27,000; Full time

Job summary

UPS is seeking a Shipping Associate to support Marken UK import and export shipments, ensuring timely, compliant processing and quality standards. The role involves documentation, data entry, and coordination with brokers and carriers.

Responsibilities include handling customs paperwork, maintaining electronic records, and responding to inquiries while upholding accuracy and customer service excellence. Permanently based in the UK with night shifts (7pm–7am).

Qualifications

• Experience in logistics, freight forwarding, customs brokerage, or import/export operations preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong data entry, attention to detail, and organizational skills.

Responsibilities

• Prepare, review, and process import/export documentation and forms.
• Enter data accurately into transportation and customs systems.
• Coordinate with brokers, carriers, and internal teams to ensure timely processing.
• Monitor shipment status and provide updates to customers and partners.
• Ensure compliance with import/export laws and company policies.

Skills

Logistics knowledge

Data entry

MS Office

Attention to detail

Communication skills

Team player

Night shift

Tools

MS Excel

Customs software

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Company Overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose:

This role supports Marken UK import & Export shipments. The Shipping Associate is responsible for overseeing the successful, timely and compliant importation and Exportation of the shipments Marken transports into and out of the UK ensuring compliance with client requirements and Marken Quality Standards.

Responsibilities

• Prepare, review, and process import and export shipping documentation, including customs forms, commercial invoices, packing lists, bills of lading, and other required documents.
• Perform accurate data entry into transportation management systems, customs software, and customer databases.
• Assist with customs clearance documentation, including B3 entries, LVS processing, and other customs-related requirements.
• Gather, verify, scan, upload, and maintain shipping and customs documentation in electronic filing systems.
• Coordinate with customs brokers, freight forwarders, carriers, warehouses, and internal departments to ensure timely shipment processing.
• Monitor shipment status and provide updates to customers, partners, and internal teams.
• Respond to inquiries from customers, carriers, vendors, and branch offices via phone and email.
• Assist in preparing reports, claims, forms, and shipment records as required.
• Identify discrepancies in shipping documentation and escalation issues to supervisors or team leads for resolution.
• Operate scanning and document imaging equipment to maintain organized electronic records.
• Support daily administrative duties, including photocopying, filing, document preparation, and record management.
• Ensure compliance with company policies, customs regulations, and applicable import/export laws.
• Assist with special projects and perform other duties as assigned.

Qualifications

• Previous experience in logistics, freight forwarding, customs brokerage, shipping, or import/export operations is preferred.
• Basic knowledge of import/export documentation and customs procedures is an asset.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Strong data entry and typing skills with excellent attention to detail.
• Ability to review spreadsheets, extract relevant information, and communicate findings accurately.
• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively within a team.
• Strong problem-solving skills and commitment to accuracy.
• Customer service-oriented with a professional and positive attitude.

Please note that this role requires night shift working, 4 on 4 off, 7pm to 7am

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.