Shipper Experience Lead — Onboarding & Performance

Amazon Inc.; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

Amazon Shipping is building the future of parcel delivery for businesses across the EU. We’re hiring a Shipper Experience Manager to own the operational relationship with a portfolio of shippers, onboard new partners, and drive performance with data-driven insights.

You’ll partner with cross-functional teams, host business reviews, visit shipper sites, and translate complex operational realities into practical improvements. This role requires travel and SQL/BI familiarity.

Qualifications

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business.
• Experience working in a customer-facing environment.
• Experience using data and metrics to determine and drive improvements.
• Experience managing competing priorities across a wide range of stakeholders.
• Experience in customer-facing business presentations covering business and technical aspects or equivalent.
• Experience managing written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership.
• Knowledge of supply chain, logistics, or transportation operations.
• Willingness to travel to shipper sites.

Responsibilities

• Own the operational relationship with a portfolio of shippers, acting as their single point of contact within Amazon Shipping.
• Monitor shipper performance across quality metrics including OTP, non-conveyable rates, and damages.
• Track and drive improvement in safety metrics including prohibited items compliance.
• Identify trends, root causes, and opportunities using data and drive alignment with responsible teams.
• Proactively identify risks to shipper performance and drive mitigating actions.
• Understand shipper volume forecasts and coordinate with the network on peak planning and capacity impact.
• Understand commercial SLAs and ensure operational delivery against them, closing gaps with partner teams.

Skills

Customer-facing experience

Data-driven improvements

Stakeholder management

Presentation skills

Supply chain knowledge

Willingness to travel

Education

Bachelor's degree or equivalent qualification

Job description

Amazon Shipping is building the future of parcel delivery for businesses across the EU. We’re hiring a Shipper Experience Manager to own the operational relationship with a portfolio of shippers, onboard new partners, and drive performance with data-driven insights.

You’ll partner with cross-functional teams, host business reviews, visit shipper sites, and translate complex operational realities into practical improvements. This role requires travel and SQL/BI familiarity.