Shift Supervisor - With Experience

O'Neill's Trinity Street; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

33% brand discounts

20% discount for friends & family

Wagestream

Pension

28 days paid holiday

Free shares

Employee helpline

Team socials

Job summary

O'Neill's Trinity Street in Cardiff is seeking a Shift Supervisor to welcome guests, lead a team, and train staff. You’ll manage shifts, model high standards, and help ensure a great dining experience from breakfast to late nights. A passionate, people-focused supervisor will thrive in a fast-paced pub environment.

The role offers flexible shifts, strong employee discounts across our brands, and access to Wagestream to manage earned pay, along with pension and 28 days holiday for full-time staff.

Qualifications

• Experience in hospitality leadership and guest service.
• Ability to train staff and lead teams effectively.
• Commitment to cleanliness, safety and high standards.

Responsibilities

• Be part of the day-to-day running of the site as host and team leader.
• Lead shifts and model training for your teams.
• Contribute to maintaining high standards of cleanliness and safety.
• Support a welcoming atmosphere that makes guests feel truly valued.

Skills

Customer service

Team leadership

Staff training

Guest hosting

Job description

As Shift Supervisor at O'Neill's Trinity Street, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at O'Neill's. From breakfast to big nights out, our teams are the local legends. The atmosphere is electric, the food hearty, and the Guinness always flowing. So, if you’re up for the craic, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary