Shift Supervisor — Lead Guest Service & Training

Mitchells & Butlers PLC; Smethwick; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts

Dining discounts (33%) across brands

Friends and family discounts (20%)

Wagestream access

Pension

28 days' holiday

Free shares

Employee helpline

Job summary

Mitchells & Butler’s Ember Inns is seeking a Shift Supervisor who will warmly welcome guests and lead a team to deliver consistent, high‑quality service. You’ll train staff, ensure smooth shifts, and uphold standards of cleanliness and safety across the site.

The role focuses on welcoming guests, managing the team, and driving great hospitality in a local pub setting, with opportunities to develop leadership skills within a supportive community.

Qualifications

• Experience leading a team in a service or hospitality setting.
• Proven ability to train and develop staff for consistent guest service.
• Passion for delivering warm welcomes and great service to guests.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Team leadership

Customer service

Training

Job description

Mitchells & Butler’s Ember Inns is seeking a Shift Supervisor who will warmly welcome guests and lead a team to deliver consistent, high‑quality service. You’ll train staff, ensure smooth shifts, and uphold standards of cleanliness and safety across the site.

The role focuses on welcoming guests, managing the team, and driving great hospitality in a local pub setting, with opportunities to develop leadership skills within a supportive community.