Shift Supervisor: Lead Guest Service & Team Training

Mitchells & Butlers PLC; Yarm; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts across all pubs

Wagestream access

Free shares

Pension

28 days holiday

Employee helpline

Shopping discounts

Job summary

Mitchells & Butler PLC's Black Bull is seeking a Shift Supervisor to welcome guests, lead a team and train staff at the heart of the community pub. You’ll drive great service, manage shifts and model high standards for your colleagues each day.

The role focuses on hosting, serving guests, and maintaining cleanliness and safety while supporting staff development. A lively, friendly team environment with pension, holidays, and staff discounts awaits.

Qualifications

• Experience in hospitality or service roles preferred.
• Ability to lead a team and train colleagues.
• Commitment to cleanliness and safety standards.

Responsibilities

• Oversee daily operations as host and service leader.
• Act as shift leader and role model for the team.
• Train team members and maintain standards.
• Ensure cleanliness and safety compliance.

Skills

Team leadership

Guest service

Staff training

Safety awareness

Job description

Mitchells & Butler PLC's Black Bull is seeking a Shift Supervisor to welcome guests, lead a team and train staff at the heart of the community pub. You’ll drive great service, manage shifts and model high standards for your colleagues each day.

The role focuses on hosting, serving guests, and maintaining cleanliness and safety while supporting staff development. A lively, friendly team environment with pension, holidays, and staff discounts awaits.