Shift Supervisor: Lead Guest Service & Team Training

Mitchells & Butlers Leisure Retail Limited; West of England; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible shifts

33% staff discount across all brands

20% discount for friends and family

Wagestream

Pension

28 days paid holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers Leisure Retail Limited's Harvester is seeking a Shift Supervisor to warmly welcome guests and lead the team in delivering excellent service while training colleagues. You will help run the day-to-day operations, supervise shifts, and model training while maintaining high cleanliness and safety standards.

This role offers pension, 28 days of paid holiday, and generous staff discounts across all brands, plus Wagestream access and a supportive team environment.

Qualifications

• Experience in hospitality leadership is preferred.
• Ability to supervise shifts and lead a team.
• Commitment to cleanliness and safety standards.
• Excellent guest relations and communication skills.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

Skills

Team leadership

Customer service

Training staff

Safety & cleanliness

Job description

Mitchells & Butlers Leisure Retail Limited's Harvester is seeking a Shift Supervisor to warmly welcome guests and lead the team in delivering excellent service while training colleagues. You will help run the day-to-day operations, supervise shifts, and model training while maintaining high cleanliness and safety standards.

This role offers pension, 28 days of paid holiday, and generous staff discounts across all brands, plus Wagestream access and a supportive team environment.