Shift Supervisor | Lead Guest Experience & Team Training

Mitchells & Butlers PLC; Orpington; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33% brand discounts

20% friends & family discount

Wagestream access

Pension

28 days holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC's Ember Inns is seeking a proactive Shift Supervisor at the Queens Head to welcome guests, supervise a small team, and help train colleagues. You'll take part in the day-to-day running, host guests, and lead by example.

The role focuses on delivering great service, maintaining cleanliness and safety, and fostering a friendly team culture across our pub brands. Join us for a supportive, busy environment with training and progression opportunities.

Qualifications

• Experience in hospitality or pub/restaurant service.
• Ability to lead a team and train staff.
• Maintaining cleanliness and safety standards.

Responsibilities

• Be part of day-to-day site operations and host guests.
• Lead shift team and provide training.
• Maintain high standards of cleanliness and safety.

Skills

Guest service

Team leadership

Training

Hospitality

Job description

Mitchells & Butlers PLC's Ember Inns is seeking a proactive Shift Supervisor at the Queens Head to welcome guests, supervise a small team, and help train colleagues. You'll take part in the day-to-day running, host guests, and lead by example.

The role focuses on delivering great service, maintaining cleanliness and safety, and fostering a friendly team culture across our pub brands. Join us for a supportive, busy environment with training and progression opportunities.