Guest-Centric Shift Leader — Hospitality Team Mentor

Harri; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Brand discounts 33%

Friends & family discount 20%

Wagestream access

Pension

28 days holiday

Share scheme

Employee helpline

Job summary

Mitchells & Butlers is seeking a Shift Supervisor at Ember Inns in the London area. You’ll welcome guests, host the floor and confidently lead a team to deliver warm, friendly service that keeps guests coming back.

You’ll train your team, maintain cleanliness and safety standards, and contribute to a positive pub culture with flexible shifts and staff perks. Join a busy, community-focused venue and help craft memorable experiences for every guest.

Qualifications

• Experience leading a hospitality service team.
• Strong guest service focus and communication.

Responsibilities

• Be part of day-to-day site operations, host guests and lead the team confidently.
• Be a shift leader and role model for training.
• Support training and development of team members.
• Maintain high standards of cleanliness and safety.

Skills

Team leadership

Guest service

Training

Job description

Mitchells & Butlers is seeking a Shift Supervisor at Ember Inns in the London area. You’ll welcome guests, host the floor and confidently lead a team to deliver warm, friendly service that keeps guests coming back.

You’ll train your team, maintain cleanliness and safety standards, and contribute to a positive pub culture with flexible shifts and staff perks. Join a busy, community-focused venue and help craft memorable experiences for every guest.