Shift Supervisor

Harri; Willingham by Stow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Employee discounts

Tips

Career development

Job summary

Starbucks in Willingham by Stow area is seeking a Shift Supervisor to support store operations and partner with the Store Manager to maintain a welcoming, customer-focused environment.

The role leads baristas on shift, ensures high-quality beverage and food preparation, handles cash and till procedures, and upholds Starbucks' standards while fostering teamwork and a positive workplace culture for all partners.

Qualifications

• Previous retail, customer service, or food service experience.
• Strong leadership skills.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and stay calm in fast-paced environments.
• Basic math and cash-handling skills.
• Flexible availability (mornings, evenings, weekends, holidays).

Responsibilities

• Deliver exceptional customer service by engaging customers and resolving concerns.
• Maintain a clean, inviting café environment.
• Model Starbucks' mission and values to create a welcoming atmosphere.
• Open and/or close the store following Starbucks' standards.
• Lead and support partners during shifts, ensuring tasks are completed efficiently.
• Manage cash handling processes, including till counts and deposits.
• Ensure beverage and food quality by adhering to recipes and standards.
• Maintain inventory levels by restocking products and assisting with ordering.
• Provide real-time coaching and feedback to baristas.
• Foster a positive team culture built on respect, collaboration, and communication.
• Lead shift briefings communicating daily goals, priorities, promotions, and updates.
• Uphold safety and sanitation guidelines and company procedures.
• Address incidents or concerns as they arise.

Skills

Leadership

Customer service

Communication

Problem solving

Cash handling

Multi-tasking

Flexibility

Job description

Job Title: Shift Supervisor

Position Summary

The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.

Key Responsibilities

Customer Service & Store Experience

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.

• Maintain a clean, organized, and inviting café environment.

• Model Starbucks' mission and values to create a welcoming atmosphere for both customers and partners.

Operations & Shift Management

• Open and/or close the store following Starbucks' operational standards and procedures.

• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.

• Manage cash handling processes, including till counts, safe deposits, and register accuracy.

• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.

• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.

Team Leadership & Development

• Provide real-time coaching and feedback to baristas to support their performance and growth.

• Foster a positive team culture built on respect, collaboration, and communication.

• Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.

Safety & Compliance

• Uphold all safety and sanitation guidelines to ensure a clean and safe environment.

• Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.

• Address and document any incidents, accidents or operational concerns.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.

• Strong leadership skills with the ability to motivate and guide a team.

• Excellent communication and problem-solving abilities.

• Ability to multi-task and remain calm in fast-paced, high-pressure environments.

• Basic math and cash-handling skills.

• Flexible availability, including mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods and move around the store throughout a shift.

• Capability to lift up to 40 pounds.

• Comfort working in a fast-paced environment with frequent customer interaction.

Why Join Starbucks?

• Opportunities for growth and career development.

• Competitive pay and tips.

• Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).

• A people-first culture that values diversity, inclusion, and community involvement.