Shift Supervisor

Starbucks Nuneaton-Market Place; Nuneaton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Tips

Partner discounts

Benefits (eligibility)

Job summary

Starbucks in the United Kingdom seeks a Shift Supervisor to support daily store operations and lead baristas during shifts. You will work closely with store leadership to uphold service standards and maintain an inviting café environment.

The role emphasizes customer service, beverage quality, and team coaching in a fast-paced setting, with opportunities for growth and development within the store network.

Qualifications

• Experience in retail or food-service is preferred.
• Strong leadership and team-motivation abilities.
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with cash handling and till operations.
• Flexible availability including mornings, evenings, weekends and holidays.

Responsibilities

• Support store operations and assist the Store Manager and Assistant Manager.
• Lead and support colleagues during shifts, ensuring tasks are completed efficiently.
• Open and close the store following standards and procedures.
• Monitor beverage and food preparation for quality and consistency.
• Manage cash handling, till counts, and register accuracy.
• Provide coaching to baristas and foster a collaborative team culture.

Skills

Leadership

Customer Service

Communication

Problem-solving

Multitasking

Cash handling

Tools

POS system

Job description

Job Title: Shift Supervisor

Position Summary

The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.

Key Responsibilities

Customer Service & Store Experience

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.

• Maintain a clean, organized, and inviting café environment.

• Model Starbucks' mission and values to create a welcoming atmosphere for both customers and partners.

Operations & Shift Management

• Open and/or close the store following Starbucks' operational standards and procedures.

• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.

• Manage cash handling processes, including till counts, safe deposits, and register accuracy.

• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.

• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.

Team Leadership & Development

• Provide real-time coaching and feedback to baristas to support their performance and growth.

• Foster a positive team culture built on respect, collaboration, and communication.

• Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.

Safety & Compliance

• Uphold all safety and sanitation guidelines to ensure a clean and safe environment.

• Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.

• Address and document any incidents, accidents or operational concerns.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.

• Strong leadership skills with the ability to motivate and guide a team.

• Excellent communication and problem-solving abilities.

• Ability to multi-task and remain calm in fast-paced, high-pressure environments.

• Basic math and cash-handling skills.

• Flexible availability, including mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods and move around the store throughout a shift.

• Capability to lift up to 40 pounds.

• Comfort working in a fast-paced environment with frequent customer interaction.

Why Join Starbucks?

• Opportunities for growth and career development.

• Competitive pay and tips.

• Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).

• A people-first culture that values diversity, inclusion, and community involvement.