Shift Supervisor

Starbucks Deal - High Street; Deal; On-site; GBP 25,789,000 - 31,740,000; Full time

Benefits offered by this job

Partner discounts

Comprehensive benefits

Career development opportunities

Job summary

Starbucks Deal - High Street is seeking a Shift Supervisor to support store operations, lead baristas, and ensure exceptional customer service during busy shifts.

You will open/close the store, manage cash, uphold Starbucks standards, and foster a positive team environment while delivering a welcoming café experience for customers.

Qualifications

• Experience in retail, customer service or food service.
• Strong leadership and ability to motivate a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and stay calm in fast-paced environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Model Starbucks' mission and values to create a welcoming atmosphere for customers and partners.
• Open and/or close the store following Starbucks' standards and procedures.
• Lead and support partners during shifts, ensuring tasks are completed efficiently and correctly.
• Manage cash handling processes, including till counts, safe deposits, and register accuracy.
• Ensure beverage and food quality by monitoring preparation and standards.
• Maintain inventory levels by restocking products and assisting with ordering.

Skills

Leadership

Customer service

Communication

Problem solving

Multi-tasking

Cash handling

Flexibility

Job description

Job Title: Shift Supervisor

Position Summary

The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.

Key Responsibilities

Customer Service & Store Experience

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.

• Maintain a clean, organized, and inviting café environment.

• Model Starbucks' mission and values to create a welcoming atmosphere for both customers and partners.

Operations & Shift Management

• Open and/or close the store following Starbucks' operational standards and procedures.

• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.

• Manage cash handling processes, including till counts, safe deposits, and register accuracy.

• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.

• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.

Team Leadership & Development

• Provide real-time coaching and feedback to baristas to support their performance and growth.

• Foster a positive team culture built on respect, collaboration, and communication.

• Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.

Safety & Compliance

• Uphold all safety and sanitation guidelines to ensure a clean and safe environment.

• Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.

• Address and document any incidents, accidents, or operational concerns.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.

• Strong leadership skills with the ability to motivate and guide a team.

• Excellent communication and problem-solving abilities.

• Ability to multi-task and remain calm in fast-paced, high-pressure environments.

• Basic math and cash-handling skills.

• Flexible availability, including mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods and move around the store throughout a shift.

• Capability to lift up to 40 pounds.

• Comfort working in a fast-paced environment with frequent customer interaction.

Why Join Starbucks?

• Opportunities for growth and career development.

• Competitive pay and tips.

• Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).

• A people-first culture that values diversity, inclusion, and community involvement.