Shift Supervisor

GOALS; West of England; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Birthday Holiday

Paid breaks

Enhanced Pension scheme

Employee assistance program

Bonus scheme

Team incentives

Staff discounts

Free pitch hire

Annual events

Uniform

Career development

Discount Club

Job summary

GOALS is seeking a Shift Supervisor with strong customer service skills to support a fast-paced five-a-side football centre. The role combines Team Member duties with ad-hoc supervision, requiring evening and weekend shifts in a bustling club environment.

Ideal candidates will be 18+ and able to lead by example, manage bookings and payments, and help maintain high standards of service and presentation.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to work under pressure in a fast-paced environment.
• Good organisational and administration skills.
• Computer literate, including basic Word and Excel.
• Experience of cash handling and customer transactions.
• Ability to lead by example when acting in a senior capacity.

Responsibilities

• Provide a professional, welcoming front-of-house service and manage bookings, enquiries, and payments.
• Handle face-to-face and telephone sales; operate tills and booking systems.
• Work shifts including evenings and weekends; perform bar duties as required.
• Step into Shift Supervisor role when needed and support team members on shift.
• Carry out opening/closing procedures and basic administrative tasks.
• Escalate issues promptly to Management and maintain service standards.

Skills

Customer service

Communication

Under pressure

Organisational skills

Word & Excel

Cash handling

Leadership

Job description

Shift Supervisor - Goals (18+ only due to licensing)

Goals are the premier five a side football centre operator in the UK offering state of the art facilities throughout the country. We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities.

We employ people who are passionate about delivering these promises and who can work best in a fast paced and fun sporting environment. A fast-growing company where there are opportunities for those with the skills to match their ambition.

This role is primarily a Team Member position, with additional Shift Supervisor responsibilities undertaken when management cover is required.

Overview of main duties and responsibilities

The post holder will be responsible for carrying out Team Member duties as their core role, supporting the day-to-day operation of the Club across reception and bar functions.

In addition, the post holder will be required to step into the Shift Supervisor role on an ad-hoc basis, providing senior cover in the absence of a Manager and ensuring operational standards are maintained.

This is not a full-time supervisory role. Shift Supervisor duties will only be carried out when required and agreed.

Team Member Duties (Primary Responsibilities)

You will be responsible for delivering a high standard of customer service across the Club, including:

• Providing a professional and welcoming front-of-house service
• Managing bookings, enquiries, and payments accurately
• Handling face-to-face and telephone sales
• Operating tills and booking systems confidently
• Working efficiently in a busy bar environment
• Delivering high standards of service, cleanliness, and presentation
• Building rapport with customers to encourage repeat visits and increased spend
• Handling cash and card transactions responsibly
• Supporting promotions and Club initiatives

As part of our service requirements, you will be expected to work shifts that include evenings and weekends. As bar duties form part of this role, applicants must be 18+.

Shift Supervisor Duties

(Additional Responsibility)

When providing management cover, you will:

• Act as the senior person on duty in the absence of a Manager
• Ensure service, safety, and operational standards are maintained
• Supervise and support Team Members on shift
• Deal with escalated customer issues appropriately
• Carry out opening and closing procedures when required
• Complete basic administrative and cash-handling tasks
• Communicate effectively with the Management Team regarding any issues arising during the shift

Skills And Requirements

• Strong customer service and communication skills
• Ability to work under pressure in a fast-paced environment
• Good organisational and administration skills
• Computer literate, including basic Word and Excel
• Experience of cash handling and customer transactions
• Ability to lead by example when acting in a senior capacity

This role is suitable for individuals seeking additional responsibility and development, with the opportunity to progress towards management roles within the Company.

Our team members are encouraged to develop their careers and as a company we provide support, training and guidance to assist individuals in achieving their career aspirations.

In return we will provide you with an exciting and bustling working environment that will motivate and reward you.

Benefits

• Birthday Holiday (after 2 years’ service)
• Paid breaks
• Enhanced Pension scheme
• Employee assistance program
• Bonus scheme
• Team incentives
• 40% Staff Discount on F&B (alcohol not permitted)
• 50% Discount on Goals KPs (child or grandchild only, basic package)
• Free individual pitch hire (max twice per week)
• Annual events
• Uniform
• Stream
• Discount Club