Shift Supervisor

Bay Horse; Thornton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts

Wagestream

Pension

28 days holiday

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers’ Bay Horse pub is seeking a proactive Shift Supervisor to welcome guests and lead a small team through busy service periods. You’ll focus on delivering great service, training new staff, and maintaining safety and cleanliness standards.

As part of a well-loved UK pub group, you’ll enjoy flexible shifts, staff discounts across our brands, and access to Wagestream to manage earnings. Join a friendly team at a site that’s at the heart of the community.

Qualifications

• Experience delivering friendly customer service in a fast-paced environment.
• Ability to train and coach team members to maintain service standards.
• Strong communication and teamwork across shifts.

Responsibilities

• Lead day-to-day operations on shift and host guests.
• Act as shift leader and role model for team members.
• Train new staff and maintain cleanliness and safety standards.

Skills

Guest service

Team leadership

Staff training

Communication

Job description

As Shift Supervisor atthe Bay Horse, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Sizzling Pub & Grill one of the UK’s most loved pub brands. From breakfast to the big game and beyond, our team welcome each guest with open arms. So, if you’ve got sizzling skills and want to join our team at the heart of the community,

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream - afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials - work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary