Shift Supervisor

Mitchells & Butlers PLC; Stourbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular hospitality company is seeking a Shift Supervisor for their pub in Stourbridge. In this role, you'll supervise daily operations, train team members, and ensure excellent customer service. Ideal candidates will have strong leadership skills and a background in hospitality. The position offers flexible shifts, significant discounts, and an opportunity to work in a dynamic environment. Join us to inspire a friendly atmosphere and keep guests coming back for more.

Benefits

Flexible shifts

33% discount on dining

20% discount for friends and family

Wagestream financial toolkit

Employee helpline

28 days paid holiday

Qualifications

• Experience in a supervisory role in hospitality.
• Strong leadership skills and ability to motivate a team.
• Excellent customer service skills.

Responsibilities

• Oversee day-to-day operations of the pub.
• Lead and train team members.
• Ensure high standards of cleanliness and safety.

Skills

Leadership

Customer service

Training

Teamwork

Problem-solving

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Shift Supervisor at Old White Horse, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Ember Inns, a local to be proud of. Think, traditional pub grub, roaring fires and real ales set at the heart of the community. If you want to be part of the Inn crowd, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts – to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether it’s date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There’s also a free employee helpline – to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day‑to‑day running of the site: acting as a host, serving guests and confidently leading your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.