Shift Supervisor

Premium Village Inns; Petersfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pub group in Southern England is seeking a passionate Front of House Team Leader. In this role, you will develop your team, ensure exceptional customer service, and contribute to a friendly and collaborative environment while driving promotional activities.

Benefits

Up to £13.00 per hour plus a share of Tronc

33% off meals taken off duty

33% off hotel accommodation for friends and family

Development program with a clear pathway to General Manager

Access to lifestyle card with over 5,000 discounts

Service Awards

Birthday Gift

Refer a friend incentives up to £1000

Qualifications

• Must be at least 18 years old due to licensing laws.
• Proven restaurant experience required.
• Demonstrate passion and energy to develop the team.

Responsibilities

• Conduct pre-session briefings and ensure team training on new products and promotions.
• Lead by example to deliver high customer service standards.
• Support and coach team members in upselling.

Skills

Excellent communication skills

Strong decision-making abilities

Leadership and team motivation skills

Organizational skills

General knowledge of food, wine, and beer

Eagerness to seize new opportunities

Job description

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If you are looking for a new challenge in a growing business, then read on!

What’s in it for you?

• Up to £13.00 per hour plus a share of Tronc
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card – which provides over 5,000 discounts across various lifestyle aspects. It’s a free benefit for our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000
• Proven restaurant experience
• Must be at least 18 years old due to licensing laws
• Excellent communication skills
• Strong decision-making abilities
• Confidence
• Organizational skills
• General knowledge of food, wine, and beer
• Right to work in the UK
• Flexible schedule, including weekends and holidays
• Leadership and team motivation skills
• Conduct pre-session briefings and ensure team training on new products and promotions
• Implement and promote promotional activities
• Support and coach team members in upselling
• Handle issues promptly and professionally, consulting the general manager when needed
• Lead by example to deliver high customer service standards
• Coordinate with kitchen and door teams to ensure consistent service
• Assist in business operations as needed
• Participate in ongoing training and development
• Eagerness to seize new opportunities

As a Front of House Team Leader, you should demonstrate passion and energy to develop your team, ensuring excellent customer service and standards.

What do we do?

We own a collection of unique premium pubs across Southern England, located in idyllic settings. We pride ourselves on serving high-quality, fresh pub food in a cozy ambiance. Many of our pubs also feature charming bedrooms. Recently, we launched Harper’s Steakhouse, a premium American Steakhouse brand.

It’s an exciting time to join us!

Upham Inns is expanding, and we want you to grow with us. We’ve invested in our business and achieved great results. We aim to grow our pub family further and are looking for passionate individuals to join our team.

We are looking for great people to join us

Our company is supportive yet attentive to individual needs. We are a friendly, hands-on team passionate about running excellent pubs. We seek like-minded individuals eager to work and grow with us.