Shift Supervisor

O'Neill's New Street; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible shifts

33% brand discount

Friends & family 20% discount

Wagestream

28 days holiday

Pension

Free shares

Employee helpline

Team socials

Job summary

O'Neill's Birmingham New Street is hiring a Shift Supervisor who welcomes guests, leads a high-energy team and delivers great service from breakfast through late nights. You’ll be a role model, coach new starters and help the site run smoothly.

You’ll manage shifts, maintain cleanliness and safety, drive guest satisfaction, and contribute to a lively pub environment. In return, you’ll enjoy flexible shifts, staff discounts, a pension, holiday entitlement and access to Wagestream.

Qualifications

• Experience in hospitality or guest-facing roles.
• Supervisory or team-leading experience.
• Commitment to high standards of cleanliness and safety.
• Excellent communication and customer service.

Responsibilities

• Oversee day-to-day site operations, host guests and lead the team.
• Provide shift leadership and cover key roles as needed.
• Train and develop team members to deliver consistent service.
• Maintain high standards of cleanliness and safety across the venue.

Skills

Guest service

Team leadership

Staff training

Safety compliance

Job description

As Shift Supervisor atO'Neill's Birmingham New Street,you’ll give a warm welcome to everyone who visits. With a passion for great service andtraining great people, you’ll lead a team that keeps our guests coming back formore.

Join us at O'Neill's. From breakfast to big nights out, our teams are the local legends. The atmosphere is electric, the food hearty, and the Guinness always flowing. So, if you’re up for the craic, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Lovedining out? You'll love it even more with a massive 33% discount across all ourbrands. Whether its date night at Miller & Carter, a family roast at TobyCarvery or socialising with friends in the city at All Bar One, we’ve got youcovered.
• 20%discount off all of our brands for friends and family.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Nevera dull moment – fun, laughs and lifelong friends!
• Team Socials – workhard, play hard!

On top of this, as part of Mitchells & Butlersyou will receive a pension; 28 days paid holiday; high-street shoppingdiscounts; and we even give you free shares! There's also a free employee helpline-to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL...

• Bepart of the day-to-day running of the site: acting as a host, serving guestsand confidentlylead your team
• Be a shift leader
• Be a role model for yourteams, helping with their training
• Maintain high standards ofcleanliness and safety

At M&B, we want people to be supported, valued,able to be themselves and work in a great team. Join us and help us makeevery guest feel truly welcome.

Compensation: Competitive salary