Shift Station Supervisor

Network Rail; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Choice of pension schemes

Discounted leisure train travel for你ou

75% subsidy on Rail and Underground 5e

Private Healthcare

5 days paid volunteer or carers leave

My Benefits platform - giving national

Job summary

Network Rail in London is seeking a Shift Station Assistant to lead a station team on a rotating shift pattern. You will supervise staff, deliver safe and high-quality customer service, and ensure compliance with safety procedures.

The role requires effective communication, strong customer service skills, and a proactive approach to risk and incident management. A Band 5 salary of £32,432 accompanies benefits and security vetting requirements.

Qualifications

• Excellent written and oral communication and interpersonal skills.
• Strong customer service skills.
• Good education including GCSE or equivalent in Maths and English.
• Ability to manage challenging or confrontational situations.
• Understanding of Health, Safety and Environmental regulations.
• Ability to achieve the Station Incident Officer Training once appointed.

Responsibilities

• Supervise the team on a shift basis to create a safe environment and deliver excellent customer service.
• Undertake and direct station staff work activities in line with safety procedures and record checks.
• Work with station users to create a safe and secure environment and report incidents.
• Respond and act to emergencies and incidents, interfacing with stakeholders as required.
• Provide customer service and support Shift Station Managers to raise service standards.
• Conduct shift briefings and allocate shift responsibilities across the team.
• Liaise with the British Transport Police to implement plans to prevent crime at the station.
• Undertake regular checks of the station and log hazards or unsafe conditions.
• Carry out duties as prescribed within emergency plans.

Skills

Communication skills

Customer service

Interpersonal skills

Problem-solving

HSE knowledge

Education

GCSE Maths and English

Job description

Who We Are

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.

About The Role

Lead the station team to deliver excellent customer service on a shift basis so that work is undertaken safely and to relevant standards and a first class customer service experience is delivered.

Key Accountabilities

• Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.
• Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.
• Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.
• Respond and act , in line with agreed procedures and protocols, to emergencies and incidents, interfacing with the internal and external stakeholder as required
• Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.
• Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice
• Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.
• Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.
• Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.

Please note this role will require you to work early, late and night shifts.

Band: 5

Salary: £32,432

Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.

For help with the recruitment process, please contact [e-mail]

Here Are a Few Of The Benefits We Offer

• Generous annual leave entitlement
• Choice of pension schemes
• Discounted leisure train travel for you and your family
• 75% subsidy on Rail and Underground season tickets
• Private Healthcare
• 5 days paid volunteer or carers leave
• My Benefits platform - giving national and local discounts on retailers, gym membership and more

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know¿we'll do our best to assist you.

Essential

Your experience and skills

• Excellent written and oral communication and interpersonal skills
• Previous experience of dealing with different types of situations assertively
• Strong customer service skills
• Good education including GCSE or equivalent in Maths and English
• Previous experience of managing challenging/ confrontational situations
• Previous experience of working in a pressured environment
• Understanding of Health, Safety and Environmental regulations
• Ability to achieve the Station Incident Officer Training once appointed

Desirable

• Previous experience of supervising a team
• IOSH /NEBOSH qualification
• Conversational additional language to English

To find out more explore Working for Network Rail

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.

Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer.

All offers of employment are conditional upon satisfactory completion of pre-employment checks.