Shift Station Manager Relief

Network Rail; London; On-site; GBP 43,000 - 51,000; Full time

Job summary

Join Network Rail as a Shift Station Manager Relief at King's Cross Station. This pivotal role involves leading station operations, enhancing customer service, and maintaining safety standards in one of the UK's busiest transport hubs. With a commitment to inclusivity, Network Rail offers a supportive working environment and the chance to make a meaningful impact on transportation in the country.

Qualifications

• Ability to lead, manage, and develop people.
• Previous safety management experience is a plus.

Responsibilities

• Lead the station team to deliver excellent customer service.
• Conduct staff assessments and training.
• Manage emergency and evacuation procedures.

Skills

Leadership

Decision Making

Customer Service

Planning

Education

Safety Management Qualification (IOSH/NEBOSH)

First Aid at Work

Job description

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Join to apply for the Shift Station Manager Relief role at Network Rail

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Department Name

OA Property Operations/National Stations/Kings Cross (752509) G5

Location

London, GB

Department Name

OA Property Operations/National Stations/Kings Cross (752509) G5

About Network Rail

We get people where they need to be, whether they are commuting to work, visiting friends or family, or going for a night out.

We make millions of lives better every day and have a vital job in driving the economy and prosperity of the nation!

Over the coming years we will be building and improving crucial rail links between the country’s biggest cities, making our services faster, more comfortable and more reliable for the people who rely on us.

We’re also changing our organisation to put the passenger at the heart of everything we do, to make our people even prouder to work for us and to be recognised as a true leader in our industry.

In joining Network Rail, you’re not only joining an organisation with a vital role to play for the country, but also a team of more than 40,000 people, and a business dedicated to being one of Britain’s best employers.

Does this sound like a team you'd love to be a part of?

Brief Description

Please NOTE: This role requires a National Security vetting, you must have a full 3-year UK footprint, to be able to apply for this role, if you do not have a full 3 year footprint please contact Southern Resourcing to discuss, The successful applicant will not be able to start in post until National Security vetting is in place.

We’re excited to welcome a Shift Station Manager (Relief) to our team at King’s Cross Station. This role acts as Deputy Station Manager and is a fantastic opportunity to contribute to one of the UK’s most iconic transport hubs.

This is a shift-based position, requiring flexibility to meet operational demands. However, as a relief post, the standard working pattern will typically be Monday to Friday. Please note that occasional shift work and participation in the stations On Call rota will be required.

As a Shift Station Manager, you’ll be responsible for the day-to-day performance of the station team, ensuring delivery within set resources and budgets. You’ll lead by example, providing a safe, secure, and high-quality station environment for all stakeholders—including TOCs, tenants, passengers, and retailers.

About The Role (External)

Key Responsibilities:

• Lead and support the station team to deliver excellent customer service and maintain operational and safety standards.
• Conduct staff assessments and training, acting as a mentor to support development and performance.
• Manage emergency and evacuation procedures, ensuring inspections are completed and insights are actioned.
• Oversee station services and amenities in line with Station Access Agreements, working closely with TOCs and retail partners.
• Build strong relationships with internal and external stakeholders to enhance customer satisfaction.
• Manage rosters and resources, ensuring effective contingency planning within budget.
• Ensure contractor compliance and oversee train dispatch operations.
• Implement security protocols and maintain records in line with the National Railway Security Programme.
• Conduct and review risk assessments, ensuring compliance with legislation and company standards.
• Support health, safety, and environmental policies, and manage competency assessments.
• Monitor works in progress, ensuring adherence to Landlord’s Approval Conditions and reporting non-compliance.
  
  
  

This is a permanent position—a chance to be part of a unique and dynamic organisation at the heart of the rail network.

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

About the role:

The person

So, who are we looking for? If you can answer ‘yes' to the following questions, then we look forward to receiving your application.

Do you have:

• Ability to lead, manage and develop people*
• Ability to attain rules and regulations level 2 competency*
• Ability to gain appropriate assessor competence*
• Ability to gain Station Incident Officer*
• Ability to gain safety management qualification IOSH/NEBOSH*
• Able to demonstrate decision making skills and assertiveness
• Understanding of customer needs and requirements
• Able to demonstrate organising and planning skills
• Previous safety management experience
• Ability to attain Person Responsible for Fire Safety*
• Attain First Aid at Work*
  
  
  

Although it isn't essential, it would be helpful if you have:

• Understanding financial systems and budgets
• Commercial awareness
• IT skills in relation to report writing, corporate IM packages
• General understanding in business improvement processes
• General understanding of railway industry structure and responsibility
• Ability to engage in employee relation issues
• Previous customer service experience
• and if you have Experience in accident investigation – even better!
  
  
  

How To Apply (External)

Additional Details

The important stuff!

The role is based at King’s Cross Station.

PLEASE NOTE:

This post is for SSM (Relief) whereby the role will act as Deputy Station Manager. This role is contracted as a shift-working position, requiring flexibility to meet operational needs. However, as this is a relief post, the standard working pattern will typically be Monday to Friday. Please note that shift work may occasionally be required, and the successful candidate must be willing and able to carry out shift work were required, and act as stations On Call on a rotation basis.

What can we offer you in return?

We follow a structured pay framework, any salary offered will be within the following pay range:

Band 4C (£43,588-£50,018) (plus Inner London allowance of £3270)

To submit your application, click apply now. For tips to help you prepare and apply click here

You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Closing date and application process

**The closing date will be 02 July 2025 Late applications will not be accepted**

Network Rail retains the right to close the advert early depending on application volume. This role is also advertised externally.

For further information or an informal discussion about the role, please contact: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Rail Transportation

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