Shift Manager - Full-Time (36 Hours/Week)

Heron Foods; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Tees Valley is looking for a full-time Shift Manager to oversee store operations, motivate the team, and ensure excellent customer service. Ideal candidates will have previous supervisory experience and strong leadership skills. The role offers a dynamic work environment with various benefits, including a staff discount and career development opportunities.

Benefits

10% staff discount

Access to training and leadership development

24/7 GP access for you and your household

Long-service awards and colleague discounts

Responsibilities

• Leading and motivating the team to maintain high store standards.
• Providing excellent customer service and handling customer queries.
• Keeping the store well-presented and stocked.
• Supporting stock deliveries and managing the stockroom.
• Acting as a keyholder for store opening and closing.

Skills

Previous experience in a supervisory or team leader role

Motivational leadership style

Great communication skills

Problem-solving skills

Organizational skills

Adaptability under pressure

Job description

Overview

Role overview

Drive Store Success: Shift Manager – Full-Time (36 Hours/Week)

Location: Glebe, TS20 1RU

Pay: £12.50 per hour

Hours: 36 hours per week

Lead by Example in a Fast-Paced Retail Environment

At Heron Foods, we’re all about delivering great value and excellent service across our 340+ stores nationwide. As a Shift Manager, you’ll be a key part of the leadership team, helping to run the store smoothly, energising the team, and ensuring our customers have a fantastic shopping experience.

Why Heron Foods?

We don’t just offer a job—we offer a supportive workplace where your leadership skills are recognised and your career can grow.

Benefits include:

• Staff Discount: 10% off at Heron Foods and B&M stores
• Career Development: Access to training and leadership development through Future Flyers
• Wellbeing Support: 24/7 GP access for you and your household, plus free, confidential support
• Rewarding Extras: Long-service awards, colleague discounts, and much more

What You’ll Be Doing

As a Shift Manager, you\'ll play a central role in the store’s daily operations. Your responsibilities will include:

• Leading and motivating the team during your shift to maintain high store standards
• Providing excellent customer service and confidently handling customer queries
• Keeping the store well-presented and fully stocked
• Supporting stock deliveries and efficient stockroom management
• Acting as a keyholder, with responsibility for store opening and closing

Why You’ll Love This Role

This isn’t a desk job—it’s an active, fast-moving position where your leadership skills really shine. You’ll be hands-on with your team, making decisions on the go and setting the tone for a productive, positive store environment.

What We're Looking For

You’ll thrive in this role if you have:

• Previous experience in a supervisory or team leader role in retail or similar environments
• A strong, motivational leadership style
• Great communication and problem-solving skills
• The ability to stay organised and adaptable under pressure

Also Known As

This role may also be listed as: Duty Manager, Team Leader, Store Supervisor, Assistant Manager, Keyholder, Floor Manager, or Section Leader. If you’ve worked in any of these positions—or are ready to step up—this could be the ideal opportunity for you.

Apply Now

Don’t miss your chance—apply early as we may close this vacancy sooner than expected.

At Heron Foods, we celebrate diversity and inclusion and are proud to be an equal opportunity employer.