Shift Manager - Dudley Port

DPD UK; Dudley; On-site; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4x salary

Free onsite car parking

Health kiosks at locations

Retail discounts (up to 5% off)

Milestone days off

Eye tests & glasses support

Job summary

DPD UK is recruiting an experienced Shift Manager to strengthen depot operations. You will plan staffing for owner drivers, drivers, warehouse operatives and back office, ensuring resources meet seasonal peaks and target KPI performance.

You will liaise with Franchise, People and Talent, Recruitment, Neuven and Regional Management to sustain service excellence. The role requires tight planning, strong stakeholder engagement and robust data analysis to drive outcomes.

Qualifications

• Experience in fast-paced logistics environment.
• Knowledge of people resource planning preferred.
• Strong ability to build relationships with internal and external stakeholders.

Responsibilities

• Ensure depot targets for franchisees and drivers are met.
• Maintain target ratios for DR drivers per route.
• Keep employed vs agency resources within plan.
• Oversee back office resource levels and scheduling.
• Manage holiday planning and peak resource planning.
• Ensure documentation and systems meet requirements.
• Work with KPIs for Resource, Productivity, Transport and Health & Safety.

Skills

Stakeholder management

Communication skills

Planning & organisation

Problem-solving

Negotiation

Resilience

Initiative

Data analysis

Job description

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

Working Hours: Sunday - Thursday, 23:00 - 07:30

Package: Circa £40,500 + 10% bonus

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.

In this role you will be working closely with our Depot Management team to ensure your site is resourced correctly. This will involve planning staff numbers for self employed Owner Drivers (OD's) employed drivers, warehouse operatives and back office functions. Effective planning to cover the summer holiday period and Peak trading times will be critical.

You will liaise with multiple areas of the business. This will include, Franchise, People and Talent, Recruitment, Neuven and Regional Management to maintain and enhance our outstanding service.

Other key accountabilities will be;

• Ensure depot targets for ODF (Franchisees) is achieved and that the mix of single route drivers and multi route drivers is kept to target.
• Ensure DR drivers are kept at a target of 1.5 DR's per route.
• Ensure that both the agency warehouse operative percentage vs employed warehouse operative resource is kept to target.
• Ensure that employed drivers including 7.5 Tonne resource is kept to target.
• Ensure that back office resources are kept to target.
• Ensure that holiday planning and peak resource plans are completed, communicated effectively and implemented.
• Ensure that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Resource, Productivity, Transport and Health and Safety.

Qualifications

What we’re looking for;

As the successful candidate you will have gained experience working within a fast paced and dynamic environment. Knowledge of the logistics or distribution industry would be advantageous. Previous experience or knowledge in people resource planning is preferred. We would also expect;

• The ability to engage and build effective relationships with both internal and external stakeholders.
• Strong communication skills with the ability to communicate effectively at all levels in a variety of formats
• Excellent planning and organisational skills
• Effective problem-solving skills.
• Ability to influence and negotiate effectively.
• High levels of resilience and self-motivation.
• Ability to work on your own initiative.
• Good levels of computer literacy with the ability to analyse data.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.