Shift Manager - Dispatch

Dpdgroupuk1; Crawley; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Holiday trading

Enhanced parental leave

Life assurance 4x salary

Health kiosks

On-site parking

Retail discounts

Milestone days off

Eye tests and glasses support

Career development opportunities

Job summary

DPD is seeking an experienced Shift Manager to strengthen depot operations. You will work closely with Owner Drivers and Employed Drivers, keeping the team engaged and motivated to deliver outstanding service in a fast-paced setting.

You will lead a high-performing team, manage routes, and drive safety and efficiency across the depot. This role demands proactive communication and hands-on leadership within a dynamic Transport environment.

Qualifications

• Experience in a fast-paced operation with direct accountability for leading a team.
• Strong communication skills with the ability to inspire and manage others.
• Ability to analyse data and generate reporting to drive improvements.

Responsibilities

• Achieve depot targets for Core Routes and Stops Per Route (SPR).
• Set and optimise all delivery/collection routes and ensure drivers load/load vans safely.
• Maintain ongoing communication with drivers to resolve issues and coordinate ad-hoc collections.
• Ensure documentation and systems are completed accurately in line with requirements.
• Develop and monitor KPIs across Service, Cost, Productivity, Transport and Health & Safety.
• Ensure Depot Clear is achieved in line with targets.

Skills

People management

Communication skills

Data analysis

Decision making

Time management

Resilience

Tools

Google Chrome

Job description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role you will be working closely with our self employed Owner Drivers (OD's) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.

Other key accountabilities

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver's scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets

What we're looking for

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

About our Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
• Joining DPD can lead not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!