Shift Manager - Dispatch

Dpd Group Uk; East Midlands; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity

Life assurance 4x salary

Free on-site parking

Eye tests & glasses support

Retail discounts

Milestone days off

Job summary

DPD Group UK is seeking an experienced Shift Manager to strengthen our depot operations management team. You will lead a mixed workforce of Owner Drivers and Employed Drivers, ensuring engagement, motivation and outstanding service across core routes and deliveries.

You will set KPIs for service, cost, productivity, transport and health & safety, manage resources for ad-hoc collections, maintain accurate documentation, and report on performance.

Qualifications

• Experience in fast-paced operation with people management responsibilities.
• Proven ability to motivate and lead a high-performing team.
• Strong communication skills to inspire and manage staff.
• Decisive, solutions-focused with good time management.
• Proficient with Google Chrome applications and data reporting.

Responsibilities

• Ensure depot target for Core Routes is achieved.
• Ensure depot target Stops Per Route (SPR) is achieved.
• Set up all other delivery & collection routes appropriately.
• Ensure drivers scan and load vans for delivery safely and efficiently.
• Maintain ongoing communication with drivers to resolve issues.
• Organise resources to cover ad-hoc collections via drivers or couriers/agencies.
• Complete documentation and systems accurately per company and legal requirements.
• Develop KPIs for Service, Cost, Productivity, Transport and Health & Safety.
• Achieve Depot Clear in line with depot targets.

Skills

People management

Communication skills

Decision making

Data reporting

Excel skills

Fraud awareness

Resilience

Team leadership

Job description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.

In this role you will be working closely with our self employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.

Other key accountabilities will be;

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver’s scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets

Qualifications

What we’re looking for;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!

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