Shift Manager, Amazon Logistics

Amazon; Enfield; On-site; GBP 32,000 - 52,000; Full time

Job summary

Amazon UK Services Ltd. in Enfield is hiring an Area/Shift Manager to lead a large, diverse team across shifts and keep pace with demand. This hands-on role focuses on safety, productivity and seamless operations at a busy site.

You will analyse data, drive corrective actions, and collaborate with managers to standardise processes while supporting a strong team culture and day-to-day administrative tasks.

Qualifications

• Completed university degree before the start date or graduated within the last 24 months.
• Knowledge of advanced English at CEFR level B2/C1.
• Experience in data analysis.
• Experience communicating with a wide range of stakeholders.
• Experience working in a logistical environment.
• Experience using MS Office in a professional setting.

Responsibilities

• Promote a culture of safety and wellbeing.
• Analyse and implement corrective actions to maintain quality and productivity.
• Support and lead a team and handle administrative work while building team culture.
• Analyse performance and suggest process improvements to optimise operations and customer service.
• Collaborate with other managers to standardise shift processes.

Skills

Data analysis

Team leadership

English proficiency

Education

University degree

Tools

MS Office

Job description

Job ID: 10537291 | Amazon UK Services Ltd. - A10

When you join Amazon as an Area/Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

A day in the life

• You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site.
• You'll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
• Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

About the team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.

Nexus is a micro-fulfillment solution designed to enable faster same-day delivery service by combining storage and dispatch operations within existing Amazon buildings, primarily Delivery Stations. The initiative also integrates fresh and frozen groceries into their Same Day delivery service, creating a convenient one-stop shopping experience for customers in need of immediate grocery delivery.

Basic Qualifications

• completed university degree before the start date OR graduated within the last 24 months
• Knowledge of advanced English at CEFR level B2/C1
• Experience in data analysis

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Experience of communicating with a wide range of stakeholders, including your peers and leadership
• Experience in a logistical working environment
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.