Shift Manager

TN United Kingdom; West Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Shift Manager at an innovative company that values customer service and teamwork. You'll lead and motivate your team to ensure customers enjoy a fantastic shopping experience, whether in-store or online. With a focus on maintaining high standards and a clean environment, you'll play a crucial role in the daily operations of the shop. This role offers competitive pay and a range of benefits, including discounts and a supportive work culture that values diversity and inclusion. If you're passionate about leadership and customer satisfaction, this is the perfect opportunity for you.

Benefits

Colleague discount

Free hot drinks

Paid breaks

Health and Wellbeing App

Holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app and helpline

Long service awards

Savings and discounts

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers efficiently and courteously.
• Ensure displays are fully stocked and keep the shop clean.

Skills

Customer Service

Team Leadership

Reliability

Communication

Job description

Social network you want to login/join with:

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in-store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers efficiently and courteously
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to help you recharge
• Sharing 10% of all profits with our colleagues
• Health and Wellbeing App providing remote GP and physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for your future
• Pension scheme with up to 7% contribution matching
• Confidential employee assistance app and helpline for your wellbeing
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the role's availability requirements, we want to hear from you.

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and authentic at work. You can read more about us here:.