Shift Manager

Greggs plc; Wallasey; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount 50%

Free hot drinks

Paid breaks

Profit sharing (10%)

Health & wellbeing app

Holiday entitlement

Colleague share plans

Pension scheme 7% match

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs plc in the United Kingdom is seeking a Shift Manager to lead a busy shop, inspire the team and ensure excellent customer service across in-store and online channels. You will manage the shop in the Manager's absence, motivate staff, prepare products, and keep displays stocked and shop floor tidy.

The role offers weekly pay, staff discounts, free hot drinks, paid breaks, profit sharing and a range of wellbeing and pension benefits, with long service awards and additional savings plans.

Qualifications

• Proven leadership and ability to motivate a team.
• Excellent customer service with a friendly approach.
• Experience supervising staff in a customer‑facing environment.

Responsibilities

• Inspire the team to deliver results and maintain shop standards.
• Lead by example and serve customers quickly and kindly.
• Prepare products, including sandwiches and oven management.
• Keep displays stocked and shop floor tidy.
• Ensure the shop remains clean and presentable at all times.

Skills

Leadership

Customer service

Team supervision

Availability

Tools

POS systems

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager is not around. You will engage and motivate the team, and ensure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in‑shop, delivery, Click+Collect and drive‑thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or online.

During a typical shift you can expect to

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much‑loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future – we’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
• You’ll be supportive of an inclusive culture – recognising and valuing that difference is good.
• You have previous team supervisory experience in a similar, customer‑focused environment.
• You meet the availability requirements for the role.

If you meet the availability requirements for the role, apply now!

About us

At Greggs, we love what we do and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work.