Shift Manager

Vencil; Penrith; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is looking for a Shift Manager to join their dynamic team. In this role, you'll inspire and lead a dedicated team to deliver exceptional customer service across various channels, including in-shop and online. You'll ensure that the shop maintains high standards, from product preparation to cleanliness, while also enjoying perks such as competitive pay, colleague discounts, and a supportive work culture. If you have a passion for leadership and customer service, this is a fantastic opportunity to grow your career in a vibrant environment.

Benefits

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Natural leadership abilities and a passion for customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and the shop is clean and presentable.

Skills

Customer Service

Team Leadership

Reliability

Education

High School Diploma

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first.

As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in-store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing the ovens
4. Ensure our displays are fully stocked at all times, with plenty of choices for our customers
5. Keep the shop clean, tidy, and presentable

What We Can Offer You

• Competitive pay, paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of our profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for your wellbeing
• Long service awards celebrating key milestones
• Savings and discounts for everyday shopping, leisure, and wellbeing

About You

You will be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You will also support an inclusive culture—recognising and valuing that difference is good.

If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About Us

Here at Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone is welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.