Shift Manager

Glenshire; Hamilton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Manager to lead a team at a new Pizza Hut location. In this role, you will be the driving force behind daily operations, ensuring customer satisfaction and team engagement. Your leadership will foster a collaborative environment, where you will coach team members and uphold quality standards. This position offers a unique opportunity to shape the culture of a new restaurant while contributing to its success. If you are passionate about leading teams and delivering exceptional service, this role is perfect for you.

Qualifications

• Experience in food retail or service industry preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Ensure smooth shift operations and customer satisfaction.
• Train new team members and oversee team performance.

Skills

Customer Service

Leadership

Communication

Problem Solving

Team Collaboration

Education

Experience in Food Retail or Service

Job description

Shift Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.

Reports To: Restaurant General Manager

Position Overview:

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.

Functional Responsibilities:

1. Identifies and resolves workstation bottlenecks
2. Ensures all products served to customers meet quality standards
3. Oversees effective preparation of all workstations for peak periods
4. Follows all restaurant safety procedures and coaches others
5. Actively seeks information on restaurant financial and customer measures
6. Demonstrates accountability for growing sales

Leadership Responsibilities:

1. Acts as a model providing leadership and coaching on an ongoing basis to the team
2. Communicates effectively with others
3. Trains new team members
4. Oversees team members during shifts
5. Able to efficiently work around problems
6. Demonstrates growth mindset by learning from mistakes
7. Respectfully coaches and directs team members

Culture Responsibilities:

1. Champions Yum!’s culture and values
2. Prioritizes customer needs over tasks currently being performed
3. Demonstrates positive energy by handling customer issues on the spot
4. Makes decisions that help customers
5. Coaches team on resolving customer issues
6. Fosters a positive relationship with fellow team members and customers
7. Embraces a culture of recognition

Educational & Experience Requirements:

1. Food retail or service industry experience preferred.
2. Ability to exceed Customer Satisfaction expectations
3. Sound communication and interpersonal skills