Shift Manager

Vaultex; Greater London; On-site; GBP 47,000 - 50,000; Full time

Benefits offered by this job

Pension (auto-enrolment)

Holiday allowance

Group Life Assurance

Income protection

Employee Assistance Programme

Learning & Development

Bonus (performance based)

Volunteering opportunity

Retailer discounts (VaulteXtra)

Wellbeing services

Job summary

Vaultex is seeking a proactive Shift Manager to lead a security-focused cash processing site in London. You will oversee daily operations, manage resources, and drive performance against service and financial targets.

You will develop people, implement improvements, and ensure safety and compliance while delivering exceptional customer service. A strong leader with experience in production or note/coin environments is essential.

Qualifications

• Proven leadership and people management experience within a shift or site team.
• Strong numerical and financial awareness with spending controls.
• Proactive change management and continuous improvement mindset.
• Excellent communication and stakeholder management at all levels.

Responsibilities

• Lead and develop the shift team to meet service and financial targets.
• Plan resource requirements and assist recruitment for the site.
• Ensure efficient site operations and adherence to policies and procedures.
• Drive safety, quality and compliance across the shift and site.
• Promote CSR and diversity/inclusion in the workplace.
• Collaborate with management to achieve customer service levels.

Skills

Leadership

Confidence/Approachability

Production Management

Time Management

Shift/Target Achievement

MS Office (Excel/Word/PowerPoint)

Change/Process Improvement

Communication

Customer Service

Financial Analysis/Numeracy

Results-Driven

Health & Safety Awareness

Compliance with Standards

Note/Coin Site Management

Job description

Who we are

Vaultex are the UK's leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website.

Hours: Sunday to Friday (am) 23:00 to 06:30 - 35 hours per week

Grade: CM40

Location: All Saints Triangle, Caledonian Road, Kings Cross, London, N1 9UT.

Salary: £39000 per annum plus £9846 night shift allowance - total £48846

Job purpose

Working within policies and procedures under the direction of the Site Manager, leading a team to achieve Shift and Site service and financial goals.

Main responsibilities

• Manage and lead the team.
• Resource the shift and help recruit suitable employees for the site.
• Ensure the site operates to its optimum efficiency.
• Champion and implement change.
• Ensure employees are trained to maximise flexibility within the site.
• Effective performance management of team members including all HR related tasks.
• Develop key employees to ensure a succession plan, and to enhance their personal development.
• Effective communication and co-operation within the team and across the site.
• Work effectively as part of the management team.
• Ensure that the shift, and site, meets or exceeds agreed customer service levels.
• Promote a professional image to customers both internal and external.
• Maintain and enhance business and operational disciplines.
• Adherence to Company and Bank of England/Royal Mint policy and procedures.
• Manage the inherent risks and control environment of the business.
• Champion increased focus and lead by example on Health and Safety in workplace.
• Achieve site performance targets including supporting annual operating plans.
• Anticipate and prepare for specific opportunities / issues.
• Other General duties as delegated by Site Manager.
• Continuous focus on employee engagement including diversity and inclusion in the workplace.
• Promote CSR within the workplace.

Knowledge, skills and experience required

• Strong leadership and people management skills
• Confident and approachable
• Production management or related skills
• Time management skills; organisational skills; operational knowledge and experience
• Ability to meet shift/site targets and deadlines
• Good computer literacy skills including Excel, Word and PowerPoint
• Demonstrable experience in managing delivery of change or customer service/process improvement
• Leadership, influencing and communication skills (verbal & written)
• Customer service skills and experience
• Financial analysis and numeracy skills
• Achievement orientated
• Health and Safety awareness
• Adhere to company core standards of behaviour and values
• Demonstrable operational experience as a Manager or Supervisor within a Note/Coin Site or similar production orientated environment

What we offer you

We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:

• A generous company pension - auto-enrolled 4% employee 10% employer.
• Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
• Group life assurance 4 x salary.
• Group income protection.
• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
• Employee Assistance Programme - a free service should our employees require professional and impartial advice for legal advice and counselling.
• Robust Learning and Development team and opportunities for career progression.
• Performance based yearly bonus (grade dependant).
• One day paid volunteering opportunity each year.
• Mentorship programmes.
• Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
• Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
• Access to Zurich's Virtual GP service.
• Charles Cameron - free access to independent mortgage advice.

Our culture

Vaultex acknowledges every person's right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex's future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. Find out more about our company culture by watching this Video.

We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best. If you're excited about any of our roles but you feel like you don't tick every single box - we still encourage you to apply. You may be the right fit for this role or other roles in our wider team!

Continue the conversation

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+. We value your lived experience and knowledge.

If you require any reasonable adjustments throughout the recruitment process, please let us know.

Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check.