Shift Manager

Greggs plc; Fence Houses; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Wellbeing app

Holiday entitlement

Pension matched

Employee support

Job summary

Greggs plc is seeking a Shift Manager to lead a busy shop, ensuring exceptional customer service across in-store, delivery, and online channels. You’ll motivate the team, oversee opening and closing, and support daily operations to deliver a brilliant customer experience.

The role emphasizes hands-on leadership, staff development, and maintaining high standards while working in a fast-paced retail environment.

Qualifications

• Proven experience leading teams in a fast-paced, customer-focused environment.
• Strong communication and problem-solving skills.
• Ability to motivate staff to meet high standards of service.

Responsibilities

• Inspire the team to deliver excellent results and uphold shop standards.
• Lead by example and engage customers in a fast, friendly manner.
• Prepare products (sandwiches) and manage ovens during shifts.
• Ensure displays are stocked and shop remains clean and presentable.
• Support the Manager by looking after the shop when they’re away.

Skills

Leadership

Customer service

Team motivation

Retail operations

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.