Shift Manager

Greggs plc; Diss; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Discount up to 50%

Free drinks on shift

Paid breaks

Profit sharing

Health app and wellbeing tools

Holiday entitlement growth

Pension with employer match

Employee assistance program

Job summary

Greggs plc in Diss is seeking a Shift Manager to lead a busy shop across in-store and online channels. You’ll oversee the team when the Store Manager isn’t on duty, ensuring smooth service, warm welcomes and fast, friendly experiences for every customer.

You’ll prepare products, manage ovens, keep displays stocked, and maintain a clean, presentable shop. The role rewards reliability, leadership and a passion for great service, with weekly pay, staff discounts, and a supportive culture at Greggs.

Qualifications

• Experience supervising a team in a fast-paced customer-focused environment.
• Strong communication and interpersonal skills.
• Reliability and a proactive attitude.

Responsibilities

• Lead the shop during the Manager's absence and supervise frontline colleagues.
• Inspire the team to deliver great customer service and maintain standards.
• Prepare products, manage ovens, and keep displays stocked.
• Ensure the shop stays clean, tidy and presentable.
• Support delivery, Click+Collect and in-store operations as required.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
• You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.
• If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.