Shift Manager

Greggs plc; Bolton Croft; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Shift Manager, where you'll oversee shop operations in absence of the Manager, leading a team dedicated to exceptional customer service. Your role includes motivating the staff, managing product preparation, and maintaining high standards in a vibrant retail environment. Enjoy benefits like a colleague discount, paid breaks, and career progression opportunities while contributing to a supportive culture.

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with employer contributions

Employee assistance program

Long service awards

Savings and discounts for leisure

Qualifications

• Previous supervisory experience in a customer-focused environment required.
• Passion for delivering excellent customer service.
• Supportive of an inclusive culture and valuing diversity.

Responsibilities

• Inspiring the team to achieve great results and uphold shop standards.
• Leading by example and serving customers efficiently.
• Preparing products and managing stock displays.
• Ensuring shop cleanliness and presentation.

Skills

Leadership

Customer Service

Reliability

Job description

Join us as a Shift Manager and be part of a team that prioritizes excellent customer service.

As part of the management team, you'll be responsible for overseeing the shop when the Manager isn't available. You will motivate and engage the team, ensuring they have what they need to excel.

We serve customers through various channels including in-shop, delivery, Click+Collect, and drive-thru. You will lead efforts to ensure customers have a fantastic experience whether they order in-store or online.

Typical shift responsibilities include:

• Inspiring the team to achieve great results and uphold shop standards
• Leading by example and serving customers efficiently and courteously
• Preparing products, such as making sandwiches and managing ovens
• Maintaining fully stocked displays with a variety of options
• Keeping the shop clean, tidy, and presentable

What we offer:

• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of our profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Growing holiday entitlement with your career progression
• Share plans to help you save and invest
• Pension scheme with up to 7% employer contributions
• Employee assistance program and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you:

You should be reliable with natural leadership skills and a passion for delivering excellent customer service. Supportive of an inclusive culture, valuing diversity.

If you have previous supervisory experience in a customer-focused environment and meet the role's availability requirements, we encourage you to apply.

About us:

At Greggs, we love what we do and have fun! Our culture is built on supporting each other. Everyone is welcome at Greggs, regardless of background, preferences, or beliefs. Learn more about us at: Greggs Careers | About Greggs.