Shift Manager

Greggs; Bolton; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading company as a Shift Manager, where you will inspire and manage a team to deliver outstanding customer experiences. You will be responsible for maintaining high standards in the shop during shifts and engaging with our customers. With a strong focus on leadership and customer service, this role offers a supportive work environment where diversity is valued.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

10% of profits shared with colleagues

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with employer contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Supervisory experience in a customer-focused environment preferred.
• Passion for delivering exceptional customer service.
• Supportive of an inclusive culture.

Responsibilities

• Inspire the team to deliver excellent results.
• Serve customers in a fast and friendly manner.
• Manage shop cleanliness and stock display.

Skills

Leadership

Customer Service

Team Motivation

Reliability

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with plenty of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for your future
• Pension scheme with employer contributions up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should be supportive of an inclusive culture, recognizing that diversity is valuable. Previous team supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, apply now!

About us

Here at Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. We value diversity and want all colleagues to feel comfortable and be themselves at work. Read more about us here:.