Shift Leader Swansea Parc Tawe DT (24hours store recruitment) Full time

Costa Coffee; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in the coffee sector is seeking a dynamic Shift Leader to join their team. In this role, you'll lead by example, ensuring smooth operations during busy shifts while training new Baristas and maintaining high standards of service. This position offers a competitive hourly wage, with opportunities for growth and development. With a commitment to diversity and community engagement, this company provides a supportive environment where you can thrive. If you're passionate about coffee and leadership, this is the perfect opportunity for you.

Benefits

Access to Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions up to 10%

Financial Support Fund

Qualifications

• Ability to lead and manage a team effectively.
• Strong customer service skills to enhance guest experiences.

Responsibilities

• Create smooth shifts during busy periods.
• Train and accredit new Baristas.
• Maintain high standards of coffee excellence.

Skills

Leadership

Team Management

Customer Service

Job description

Shift Leader Swansea Parc Tawe DT (24hours store recruitment) Full time

Contract type: Permanent

Category: Retail Operations - Team Leader

At Costa Coffee, we are what we craft. It’s about blending beans with dedication, serving up memorable moments, and proudly making greatness every day.

And as a Team Leader, you can too.

So, why Costa?

Starting pay £12.93 – £13.93 per hour , rising with training to £13.43-£14.43 (dependant store location)

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

What you’ll do

Being a Team Leader means so much more than leading (even though that’s still pretty important). It’s your chance to step up to the plate – which means you’ll be:

• Creating smooth shifts even in busy periods
• Training and accrediting new Baristas
• Stirring up success for yourself and your team
• Crafting new recipes to energise your team
• Keeping standards high, from excellent espressos to monthly coffee excellence scores

Who you are

We’re interested in your unique ingredients:

• An example setter, someone we can put our trust in to keep everything running smoothly
• A leader, ready to take on new responsibilities within the team
• A learner, who can turn their knowledge into steaming hot ideas

When you apply, you’ll start with a quick, casual chat via Sapia.ai — just a few simple questions you can answer anytime, anywhere. This AI-powered tool helps us assess key traits and skills fairly by comparing your responses to the role’s requirements. Don’t worry — there will always be human involvement in the review of your responses and in making the final hiring decision. Need adjustments? Email [e-mail]