Guest Experience Lead | Flexible Shifts & Training

O'Neill's York; York and North Yorkshire; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts across all brands

Friends & family discount

Wagestream

Team socials

Pension

28 days holiday

Retail discounts

Free shares

Employee helpline

Job summary

O'Neill's York is seeking a Shift Supervisor who will warmly welcome guests and lead a team to deliver great service. You’ll train staff, maintain high standards, and drive smooth day-to-day operations at the York site.

You’ll be a role model, managing guest experiences from breakfast to evenings, ensuring the team stays motivated and guest satisfaction stays high. Growth and teamwork are central to the role.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Job description

O'Neill's York is seeking a Shift Supervisor who will warmly welcome guests and lead a team to deliver great service. You’ll train staff, maintain high standards, and drive smooth day-to-day operations at the York site.

You’ll be a role model, managing guest experiences from breakfast to evenings, ensuring the team stays motivated and guest satisfaction stays high. Growth and teamwork are central to the role.