Shift Leader - Front of House

Dallas Holdings - Pret A Manger; Hemel Hempstead; On-site; GBP 22,000 - 26,000; Full time

Job summary

Pret A Manger is seeking a Shift Leader - Front of House to coach the team, drive training, and lead by example in both shop and kitchen. You’ll assign duties, monitor performance, and provide regular feedback to help each member reach their potential.

In this role, you’ll lead service speed, ensure the 6 Key Points of Service are followed, and uphold food safety, quality, and cleanliness. You’ll empower the team to deliver the Pret experience and support profitability through smart scheduling

Qualifications

• Experience leading a frontline team.
• Strong customer service and communication skills.
• Understanding of food safety standards.

Responsibilities

• Support and coach the team to reach their potential in shop and kitchen.
• Lead the Speed of Service principles and the 6 Key Points of Service.
• Assign duties amongst team members to match productivity and current responsibilities.
• Coach the team with regular feedback and recognition for good performance.
• Ensure safe, accurate production and adherence to quality standards.

Skills

Leadership

Customer service

Team coaching

Food safety

Job description

Pret A Manger - Shift Leader - Front of House

THE RIGHT PRET PEOPLE

• Support and coach the team to ensure they reach their potential in both the shopand kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

• Lead the Speed of Service principles
• To ensure the team consistently follows the 6 Key Pointsof Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

• To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
• To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
• Ensure How to Cards are used and followed consistently to deliver Pret standards
• Ensure Line Checks are carried out successfully and any improvement needs actioned
• To ensure no Made to Sell (MTS) rejects are on display in our Langars
• To continually develop the team’s knowledge about the quality of our food and coffee
• To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

• To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
• To ensure that all safety checks are correctly monitored and recorded
• To take corrective action immediately on issues that affect customers, the team or sales
• To ensure the shop is clean, safe and the equipment is always well maintained
• To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
• To demonstrate due diligence and report and elevate any quality issues

SHOP PROFITABILITY

• To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
• Carry out ordering accurately and in line with the business needs
• Lead, monitor and follow up on Mystery Shopper requirements
• To ensure good stock control by following the 7 Steps of Unaccounted
• To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
• Support the execution of successful food launches
• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
• To support Marketplace opportunities